Now Hiring - eResources LLC - Professional Services Account Manager - IT/MSP in Livonia, MI

Full description of the position

ITon Demand, a division of eResources LLC, is a leading provider of IT Managed Services. We are passionate about designing and delivering the best technology solutions to enable our clients to thrive and flourish.

We are seeking a highly motivated and experienced Account Manager to join our rapidly growing Managed Security Services Provider (MSSP) team.

Job Overview

In this role, you will be responsible for cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth. The ideal candidate will possess a deep understanding of the IT and cybersecurity industries, along with exceptional communication and problem-solving skills.

Responsibilities

• Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
• Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients' IT and business objectives.
• Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
• Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements.
• Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
• Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
• Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
• Shepard new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
• Update client and prospect records in ConnectWise and HubSpot, respectively

Requirements

• Bachelor's degree in Business, IT, or a related field is ideal, but not necessarily required deep knowledge and experience often makes up for a degree.
• 3+ years of experience in account management, preferably in the IT or MSSP industry.
• Proven track record of meeting or exceeding sales targets and driving client satisfaction.
• Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
• Outstanding problem-solving and negotiation skills, with a customer-centric approach to resolving issues.
• Great organizational skills and self-management abilities that do not require micro-management or constant accountability
• Self-motivated and results-driven, with a passion for continuous learning and staying current on industry trends.
• Ability and willingness to travel occasionally for client meetings, trade shows, and other events.
• A humble attitude that looks to learn, serve, and support the team first in execution of your responsibilities.
• Familiarity with ConnectWise and HubSpot a plus

Expectations

• Consistently achieve or exceed assigned revenue targets and client retention goals.
• Maintain a high level of client satisfaction through effective communication, timely issue resolution, and proactive account management.
• Continuously seek opportunities to expand the company's client base and identify potential cross-selling and upselling opportunities.
• Collaborate effectively with internal teams to ensure the successful delivery of MSP services, leading to long-term client relationships.
• Represent the company professionally at all times (online and offline), demonstrating a commitment to exceptional customer service and industry expertise.

If you're a driven professional with a passion for helping businesses thrive through innovative IT solutions, we'd love to hear from you. Apply now and join our dynamic team!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person