Now Hiring - The Car Park - Customer Service Call Center in Boise, ID

WHO WE ARE

The Car Park is a rapidly growing company that leverages the power of cutting-edge technology, legendary customer service, and best-in-class practices to operate the more than 400 locations within our portfolio across the United States. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities.

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a collaborative environment placing a high emphasis on integrity, trust, and caring. We understand how each of us plays a significant role in positively impacting our company culture and have a deep commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression and dare we say it, a little bit of fun.

WHO WE NEED

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information.

• Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane.

• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.

• Monitor camera surveillance and parking systems in all area parking garages, and lots.

• Test garage and elevator intercoms and manage garage space counts

• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

IDEAL CANDIDATE SKILLS

• Excellent customer service skills

• High proficiency with Windows 10 or similar operating systems.

• Must possess excellent communication skills: written and oral.

• Being able to type 30+ words per minute is recommended.

• Punctuality and trustworthy

• Ability to multitask.

MINIMUM REQUIRED QUALIFICATIONS

• High School diploma or greater.

• 1+ years in customer service, sales, or telemarketing experience

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO)

• Paid Parental Leave

• Volunteer Time Off (VTO)

• Paid holidays

• Bereavement

• Medical, Dental, Vision

• Flexible and health spending accounts

• Short term disability

• Critical illness and accident benefits

• Life insurance, tuition reimbursement

• 401(k) and more are available to eligible Team Members

• Theres also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. Thats not marketing lingo, its the truth. Come meet us and you be the judge.

***Equal Employment Opportunity