Now Hiring - Freezing Point LLC - Retail Sales Customer Retention Specialist & Account Manager in Salt Lake City, UT

Full description of the position

Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs!

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Caf Tango! If you are a meticulous, quick-thinking problem solver who thrives under pressure, read onwe may be the perfect team for you!

Position Summary:

The Freezing Point sales teams work directly with distributors and chains to bring individual business, stores, gas stations, etc. into the Frazil or Caf Tango program. When a store is struggling to meet their sales or purchasing commitments in the Frazil Program our Performance Management team steps in to support them.

Salary: $50,000 - $60,000/yr

Key Responsibilities

As a Performance Manager, you will work directly with distributors and individual stores to help them understand the obstacles they face in meeting their purchasing obligations. As the last line of defense before machine removal, you will need to be a trusted and empathetic partner to our customers while clearly communicating what Freezing Point needs from them in return.

This work is fast-paced, deadline-driven, and requires the ability to manage large amounts of detailed information. On any given day you may:

• Analyze your assigned distributor network to identify underperforming stores or stores that are showing signs of potential underperformance.
• Compile performance reports that identify high-risk stores or networks to send to external stakeholders.
• Reach out to your distribution contacts by phone and email to discuss machine or sales underperformance.
• Document the results of customer interactions and manage internal metric and reporting systems to ensure account accuracy.
• Create remediation plans designed to increase sales or purchasing and minimize machine removals whenever possible.
• Investigate missing & lost machines and send for audit or collections as needed.
• Interface with internal teams includes sales, logistics, and service to manage customer accounts including account updates, change in ownership, machine repair, and machine removals, etc.

Preferred Qualifications and Skills

• Bachelors degree from a four-year college or university.
• 3+ years' experience in B2B high-volume retention management, collections, or client success.
• Proven experience managing high-volume inboxes and large data sets within Excel.

Our Performance Management team has a broad background in a variety of fields. While specific industry experience is not required, the key skills and behaviors needed to succeed in this role include

• You have exceptional communication and follow-up. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You keep calm when tensions rise and are comfortable setting expectations and delivering difficult news. You can deescalate situations as needed.
• You are a relationship builder, both internally and externally. You build rapport through active listening, professionalism, and execution. You know that the success of any B2B relationship hinges on delivering as promised.
• You are a strong team player with a collaborative work style. You empathize before you criticize and always look to find the common ground and ways to help your team. You give and receive feedback well. You contribute through sharing ideas but are more focused on the success of the overall team than ego.
• You have a passion for details. You are energized by accuracy and enjoy a healthy balance of task-based work and organic, nuanced relationship management. You are capable of managing lots of "little things" while maintaining accuracy and output.
• You are data driven. You use data to direct your work with an eye for efficiency and value-added efforts. Metrics are motivating and you even enjoy some healthy competition now and then.

Working Conditions

Fully onsite office position in Salt Lake City, UT.

Benefits

Frazil provides a full benefits package including Medical, Dental, Vision, Life Insurance, Voluntary & Supplemental Plans, 401k with Employer Match, PTO and Company Holidays.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Travel requirement:

• No travel

Work Location: In person