Now Hiring - Quick Response Fire Supply, LLC - Professional Services Inside Sales Representative in Ashland, VA

Full description of the position

Join our growing team at QRFS as an Inside Sales Representative!

If you're passionate about driving sales growth and ensuring customer satisfaction through effective communication and problem-solving, this is the ideal opportunity for you!

Youre a fit for QRFS if:

• You are VERY self-directed and highly detail oriented.
• You have excellent English grammar skills, both written and verbal.
• You demonstrate initiative by learning, applying, and improving skills.
• You are a motivated problem-solver with a maniacal sense of urgency
• You are committed to getting the job done right the first time
• You value teamwork and celebrate wins

If this sounds like you, please check the details of this role below. We're excited to receive your application!

Why choose QRFS?

Were on a mission to fix fire protection so nobody gets burned. We do this by providing access to the correct parts and expert information building maintenance professionals need.

We also strive to be an exceptional place to work. We offer a challenging, yet fun team environment, that encourages you from day one to make your job faster, smarter, and easier. We also have the worlds best dog here every day, waiting to greet you upon arrival and ready to fetch when you need a break.

Job Responsibilities include:

• Manage full-service account inquiries, responding promptly through various channels such as calls, emails, live chat, and social media, covering product details, pricing, availability, and shipping information.
• Provide solutions to meet customer needs, specializing in identifying suitable parts for fire sprinkler systems.
• Drive sales by following up on quotes, providing backorder updates, and efficiently processing orders.
• Address post-sale issues, including tracking and returns, in adherence to company policies and standards.
• Populate the company Knowledge Base with recorded FAQs and maintain detailed notes in customer tickets.
• Track and report on customer satisfaction and ticket metrics.

Qualifications:

• Good experience in customer communication and sales closing.
• Have a background in fire protection equipment and E-commerce. (Preferred only)
• Exceptional communication skills, with strong attention to detail and organizational skills.
• Goal-oriented, reliable, self-motivated, and capable of effective problem-solving and multitasking in a fast-paced environment
• Tech-savvy, and at ease with phones, ticketing platforms, and live chat.
• Thrive in a multitasking environment with time constraints, successfully achieving targets while maintaining a positive customer experience.
• Able to travel to and from Ashland, VA 23005; this is not a remote/hybrid position.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• REQUIRED Question: You are in the warehouse and you have three items to pack into one box. The first items dimensions are 2x2x1 (LxWxH), the second items dimensions are 6x6x2 (LxWxH), and the third items dimensions are 13x1x1 (LxWxH). What is the smallest box these three items will fit into? Assume NO bending, folding, etc.

A. 5x5x5 (LxWxH)
B. 9x9x6 (LxWxH)
C. 14x12x6 (LxWxH)
D. 16x16x6 (LxWxH)

• REQUIRED: Please complete the Culture Index survey by navigating to the link below. This survey helps us assess your candidacy for cultural fit and is required to be considered for employment:

[please apply online] to Relocate:

• Ashland, VA 23005: Relocate before starting work (Required)

Work Location: In person