Now Hiring - HomeServices Insurance, Inc. - Customer Service Representative (Personal Lines) in New Brighton, MN

Full description of the position

HomeServices Insurance is an independent insurance agency focusing on personal lines insurance products with over 20 different locations in the United States. We have established relationships with many of the top A-rated carriers allowing us to provide solutions for a vast array of customers. Our employees are our most important asset, so we maintain a positive, respectful, and encouraging work environment. But dont just take our word for it! HomeServices Insurance has been named a Top Insurance Employer based off employee feedback every year since 2018 and we maintain a 97% employee retention rate. Having doubled in size over the last 2 years, its proven we dont like to sit still. We enjoy and promote a fast-paced working environment and our constant growth continues to open new opportunities for our company and employees.

We are seeking a: Licensed Property and Casualty Insurance Customer Service Representative. The CSR is the advocate for our customers to the insurance company. As the first line of response to customers across the country, you will assist with any changes and questions on current insurance coverages and use creative problem solving to find the right solution for each customer. With the complexities of insurance coverages today and the challenges that go with them, no two days are the same. You will collaborate with a team of like-minded, driven individuals aiming to make a positive impact on our customers and improve our already exceptional 93% customer retention rate.

Responsibilities include:

• Must have a MN state personal lines insurance agent/broker license.
• Research and answer clients' and underwriters' calls, advise clients regarding insurance coverage and risk management issues, process policy changes, renewals and cancellations, handle claims and billing inquiries, work with existing clients to round accounts by identifying additional needs, providing quotes and selling needed coverage's, and foster and maintain good working relationships with insurance company underwriters.
• The successful candidate will have a minimum of one year of successful servicing experience with an independent agency (or equivalent), working knowledge of insurance agency operations, claims handling, coverage's, rates, markets and applicable insurance laws/codes, and a thorough knowledge of all personal lines of insurance products
• Excellent analytical, problem-solving, decision making, oral, written and interpersonal communication skills.
• Proven automation, time management, and organizational skills.
• Familiarity with risk assessment and risk management techniques

Equal Opportunity Employer

We offer a competitive pay and benefit program plus the rewards of working for a recognized industry leader.**

We have a hybrid work experience - 3 days in office and 2 days from home each week!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person