Now Hiring - Laboratory Corporation of America Holdings - Sales Support Admin in Tucker, GA

Labcorp is a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. We provide insights and advance science to improve health and improve lives through our unparalleled diagnostics and drug development laboratory capabilities. The companys more than 60,000 employees serve clients in over 100 countries, worked on over 80% of the new drugs approved by the FDA in 2022 and performed more than 600 million tests for patients around the world.

Advancing healthcare from the laboratory through the clinic requires many different strengths, experiences, and perspectives of our exceptional people around the world. Explore our wide range of diverse opportunities and rewarding career pathways and see how you can work with an energizing purpose to discover your extraordinary potential.

About the Team: The Sales Support Services Representative provides service and support for large revenue sales accounts that benefit from a customized service approach. This includes daily support regarding account maintenance, pricing, billing and report out across inside/outside sales, /IO/IG/, Hospital and value based care teams.

Job Responsibilities

• Maintain strong relationships and rapport with client accounts, solving challenges with concierge-like approach
• Monitor sales performance indicators to ensure meeting sales objectives of channel
• Focus on the needs of Accounts to deliver excellent customer service; that includes setup of account, pricing, maintenance, alignment on sales order placement (EDI/API/Manual) and backorder management, invoicing, reporting and any other inquires.
• Collaborate closely with department leaders to investigate escalated operational issues, identify trends and ensure timely and satisfactory resolution
• Serve as liaison with internal groups, e.g. customer service, order entry, etc. to convey special processes and ensure that they are followed
• Manage biweekly or monthly touchpoints with Accounts to ensure high quality operational services are being
• Manage end to end process for new account set up including but not limited to client communications, internal department notifications and integration
• Support client requests as needed such as custom panels, custom requisitions, etc.
• Provide custom reports to the sales team for cross match processing
• Support special projects as needed

Requirements:

• Associate Degree or 2 years equivalent experiences such as inside sales, account management or high level customer service. Bachelor's degree preferred.
• High proficiency in MS Office, PDF Adobe, and Salesforce preferred
• Ability to collaborate with various departments and team members
• Embraces diverse ways of thinking through various forms collaboration and partnership
• Excellent organizational skills and the ability to manage a wide range of tasks
• Excellent verbal and written communication skills

Benefits: All job offers will be based on a candidates skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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