Now Hiring - Designer Appliances - Professional Services Luxury Retail Sales Consultant in Montclair, NJ

Full description of the position

Job Description:

Designer Appliances offers a premium experience, showcasing top appliance brands in stylish kitchen settings to help customers envision their home renovations. Our sales team is pivotal in delivering this immersive journey, from initial discovery to post-purchase support. Join us to be part of this impactful role.

We are seeking motivated professionals dedicated to customer service excellence, fostering lasting relationships. This opportunity goes beyond traditional sales roles, empowering individuals to become trusted advisors to our clients. We're looking for ambitious individuals with a strategic sales mindset, a drive for learning, and a passion for building genuine connections with our discerning clientele.

Responsibilities:

• Ensure a warm and courteous greeting for customers either upon arrival at our showrooms or via phone.
• Assist customers in selecting the most suitable appliances for their home remodeling projects.
• Cultivate strong, personalized relationships with customers by attentively understanding their needs and preferences.
• Provide prompt and accurate sales quotes while establishing clear follow-up expectations.
• Conduct periodic and tailored follow-up communications regarding sales quotes.
• Respond promptly and accurately to customer inquiries to maintain high levels of satisfaction.
• Exhibit professionalism when directing customers to subject matter experts in customer service or shipping.
• Skillfully manage and resolve issues, employing established protocols to de-escalate situations and provide effective solutions.
• Set accurate expectations regarding deliveries, installations, billing processes, warranty services, and product availability.
• Collaborate with fellow sales team members and management on initiatives aimed at enhancing overall customer satisfaction.
• Utilize our Customer Relationship Management (CRM) system (Netsuite) to comprehensively understand customer histories and log essential notes.
• Achieve personal and team sales objectives through proactive efforts and effective teamwork.
• Participate in training sessions aimed at enhancing sales skills and deepening product knowledge.

Qualifications:

• Minimum of 3 years of sales experience with a proven track record of success and managing a full book of business.; industry-specific experience is not required.
• Ability to adhere to a retail schedule, including shifts covering one weekend day and promotion-heavy holidays.
• Demonstrated ability to thrive in a fast-paced, dynamic environment.
• Deep understanding of the customer journey.
• Strong negotiation and closing skills.
• Ability to analyze market trends and customer needs.
• Exceptional listening skills.
• Eagerness to learn about the products and services we offer.
• Previous success in achieving high levels of customer satisfaction.
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and effectively.
• Proficiency in using modern computer systems, including web browsers, email, and standard business applications.
• Professional demeanor and appearance are essential.
• Bonus: Interest and enthusiasm for home design and current trends.
• Bonus: Familiarity with ChatGPT technology is a plus.

Final Thoughts

This role does not entail high-pressure cold calling.

Being a Sales Consultant at Designer Appliances offers significant financial rewards. Successful candidates have the opportunity to advance their sales career rapidly, with significant compensation growth within their first three years.

We are currently hiring for our Montclair, NJ location and welcome applicants interested in our Bedminster, NJ location as well.

With strong roots as a start-up, we embrace an iterative approach to progress and growth, distinguishing us from traditional corporate entities. (Hint: We're not like phone companies, large pharmaceuticals, outdated IT giants, or airlines.) Please note that this job description provides a general overview and may not cover all tasks and responsibilities. The role may evolve, and additional duties may be assigned to meet the changing needs of the business.

Job Type: Full-time

Pay: $70,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Parental leave

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• Weekends as needed

Ability to Relocate:

• Montclair, NJ 07043: Relocate before starting work (Required)

Work Location: In person