Now Hiring - Bay Area Custom Shirts - Professional Services Account Manager (Spanish/English Bilingual Preferred) in Redwood City, CA

Full description of the position

ABOUT BAY AREA CUSTOM SHIRTS

At Bay Area Custom Shirts, we embody professionalism and unwavering commitment as a distinguished custom printing company rooted in the heart of Silicon Valley. With over a decade of excellence, our mission extends beyond traditional boundaries, delivering outstanding printing services and empowering businesses through a spectrum of customized products. Guided by our core values of integrity, quality craftsmanship, and client-centric innovations, we pledge to provide unparalleled service, transcending industry standards. Whether it's uniforms, promotional items, or branded merchandise, we craft products that service as a powerful statement of identity, unity and the unique narrative each business seeks to convey.

ABOUT THE ROLE

Job Description:

The Account Manager play a pivotal role in fostering strong client relationships and driving business growth. Your responsibilities will include managing key accounts, understanding client needs and ensuring the seamless execution of printing projects. The role requires a combination of excellent communication skills, strategic thinking, and a deep understanding of printing processes.

KEY RESPONSIBILITIES

The Account Manager will primarily be responsible but not limited to the following:

Cultivate and maintain strong relationships with existing clients in the industry.

Understand client needs and objectives, and collaborate with internal teams to develop tailored printing solutions.

Act as the main point of contact for clients, addressing inquiries, providing updates and ensuring overall clientsatisfaction.

Manage and oversee the end to end execution of apparel printing projects, from initial concept to final delivery.

Develop and present proposals, quotes and project timelines to clients, aligning with their budgetary and timeline constraints.

Proactively identify opportunities for upselling or expanding services to existing clients.

Monitor industry trends, competitor activities, and market conditions to stay informed and provide strategic insights.

Negotiate contracts and agreements with clients, ensuring terms are mutually beneficial and in line with company policies.

Track and analyze key account metrics, providing regular reports to internal stakeholders and identifying areas for improvement.

Work closely with the sales and marketing teams to contribute to business development and acquisition of new clients.

Resolve any issues or disputes promptly and professionally, ensuring a positive client experience.

Stay informed about the latest materials, technologies and processes relevant to the apparel industry.

REQUIREMENTS

Associates degree or equivalent experience in Business, Marketing, Communications, or a related field

Prior decorative apparel industry experience

Communicate effectively with a diverse team of personalities and communication styles

Occasional travel to locations

QUALIFICATIONS

Proven experience in account management or a related sales role, particularly within the printing or apparel industry

Familiarity with printing processes, materials, and industry trends

Excellent verbal and written communication skills, including the ability to present ideas and information clearly

Ability to manage multiple printing projects simultaneously ensuring they are delivered on time and meet quality standards

Strong organizational skills to handle various accounts and prioritize tasks effectively

Flexibility to adapt to changing priorities and client needs

Precision and attention to detail, particularly when managing print specifications and client requirements.

WHAT WE OFFER

Base Salary + Commission Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

5 PTODays/Yr

6 Paid Holidays Yr

Employee Discount on Custom Goods

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Sales: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Redwood City, CA 94063: Relocate before starting work (Required)

Work Location: In person