Now Hiring - Emser Tile LLC - Manufacturing Inside Sales Representative in Santa Rosa, CA

Full description of the position

INSIDE SALES REPRESENTATIVE-SANTA ROSA, CA

Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced Inside Sales Representative professional for our local Branch.

The Branch ISR must maintain an awareness of pricing, margin, sampling expense and all other potential controllable expenses within his / her purview, and take appropriate actions (with Branch Management approval) to enhance Branch and Company profitability. The Branch ISR, should focus on the full cycle of contractor deals and be able to flex to the counter for additional support to the Customer Support Representative.

Key Responsibilities-

Drive all contractor business in branch

Uphold proper branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment

Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel

Customer facing service and is the first point-of-contact between the client and Emser

Have extensive product knowledge and overview

Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy

Assist customers at the counter alongside the Customer Support Representative

Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential

Develop and implement plans for longer term sales cycles

Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.

Participate in sample design and creation when needed

Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests

Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

3 plus years of sales and customer facing experience

Strong communication and writing skills

Uphold professional appearance

Ability to build relationships with contractors in the branch

Understand and decipher sales metrics and reports

Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet

Comfortable in a fast-paced, high stress environment

JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)-

Work in enclosed offices, partially enclosed warehouse spaces

Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays

Work the day shift from Tuesday Saturday to support business needs

Physical requirements (Branch/DC Positions)-

Stand, use hands, and reach with hands and arms

Walk, stoop, kneel, crouch, or crawl

Sit, climb or balance

Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus

ability to speak and hear; ability to visually detect product color and shading variation

Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction

routine set up of samples and displays

ability to operate sample making equipment

We believe every employee should be rewarded fairly for a job well done! As an Emser employee, you will enjoy comprehensive healthcare coverage including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.

The Emser employee benefits package includes:

Medical

Dental

Vision

401(k) Retirement

Paid Vacation Time

Paid Holidays

Life Insurance

AD&D Insurance

Tuition Reimbursement

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person