Now Hiring - AccountabilIT, LLC - IT Account Development Manager in Scottsdale, AZ

Full description of the position

Position Title:

Account Development Manager

Department:

Sales

Employment Status:

Full Time Exempt

Date Created:

5/17/2023

Date Reviewed:

Position Summary:

The Account Development Manager is responsible for selling, servicing, and retaining customers within a named customer list, focusing primarily on uplift sales of managed services, managed cybersecurity services, professional services, and products for existing AccountabilIT customers. A consultative sales approach is essential, as the Account Development Manager must possess the necessary skills to identify customer needs, build trust, and ultimately fulfill those needs with the provision of AccountabilIT services. This function is critical to the business growth of AccountabilIT.

In this role, extensive written and verbal communication is required, both with customers and AccountabilIT's Sales and Operations organizations. The ideal candidate must be an excellent team player, capable of working effectively in a leadership role, an assisting role, or as an individual contributor. Travel may be required to support sales pursuits regionally or throughout North America.

The secondary focus of this position is to maintain effective customer relationships with key decision-makers and influencers in order to understand their business needs, upsell services and products, contain compression/churn, increase brand awareness, and drive growth. Once a company becomes a customer, the Account Development Manager's primary objective is to ensure exceptional service delivery, meeting not only the contract requirements but also the expectations of the key customer contact.

Essential Functions:

• Primary responsibility is to meet or exceed assigned sales and delivery objectives.
• Account Management:
• Ensure AccountabilIT is meeting all contractual obligations.
• Maintain a highly satisfied relationship with the primary customer contact and AccountabilIT.
• Gain a detailed understanding of the customer's business objectives and IT Department goals to develop a strategic plan for increasing AccountabilIT's wallet share.
• Develop and maintain a current account plan for strategic clients, detailing their business and IT objectives, key relationships, current business with the client, and plans to grow the business within the account.
• Attend regularly scheduled customer account status meetings, including weekly, monthly, quarterly, and annual reviews.

• Sales:
• Reinforce the AccountabilIT value proposition to key decision-makers within the account.
• Develop, document, and execute account penetration strategies.
• Present to and build relationships at the C, VP, and Director levels.
• Coordinate sales engineers and technical architects' support of different pursuits by providing guidance, strategy, and prioritization.
• Develop proposals and solution documentation to augment architects and sales support efforts as needed.
• Ensure timely entry of all account, contact, and opportunity data into CRM.
• Report sales activities, pipeline, and forecasts via CRM.
• Effect a clean and efficient transition of new customers to the delivery organization.

• General:
• Accurately and consistently utilize Autotask and other company toolsets.
• Complete all required paperwork, sales forms, and reporting documentation in a timely manner.
• Maintain a high level of industry, organization, product, and service knowledge, and effectively communicate this knowledge to customers and prospects.
• Develop long-term strategic and executive-level relationships.
• Collaborate with others to design and develop advanced technology solutions for clients.
• Continually learn and develop proficiency in new technologies and selling points, including enhancing expertise in AccountabilIT's products and solutions

Required Qualifications (This should include any minimum education, work experience, knowledge, & skills necessary to perform the functions of the position):

• Bachelors degree OR 4+ years of professional work experience
• 5+ years of IT sales experience

Other Qualifications:

• Knowledge of the Information Technology and Cybersecurity fields
• Strong business and financial acumen
• Excellent written and verbal communication skills
• Works with minimal supervision in progressing opportunities from new and existing clients
• Sales Training/Seminars/Certification preferred

Supervisory responsibility: No

If yes, indicate the position(s) this person will directly and/or indirectly manage:

Direct:

Indirect:

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift

Travel requirement:

• Up to 25% travel

Experience:

• IT Sales: 5 years (Preferred)

Work Location: Hybrid remote in Scottsdale, AZ 85255