Now Hiring - PQ Group Holdings Inc. - Manufacturing Corporate Sales Support Lead in Malvern, PA

Full description of the position

About The Company

PQ is a leading global provider of silicates, silicas and derivative products. PQ's products are used in a wide variety of industrial processes and many customer products, from decorative paints to green cement, from clean drinking water to green tires and from toothpaste to biofuels and beer.

Job Summary

The Corporate Sales Support Lead has an important role in managing pricing oversight and all billing processes for PQs corporate accounts. The role requires the ability to multi-task in a fast paced and deadline driven environment, strong customer (internal and external) service skills and a clear communication style.

Scope

This PQ Corporate role oversees pricing and billing for customers who purchase from a variety of PQs plants, works closely with corporate finance on invoicing and will be based in the Malvern PQ office.

Essential Duties & Responsibilities

• Manages contracts and contract escalation pricing periods
• Ensures pricing is accurate to current contract validity period
• Supports internal teams with pricing oversite and SAP support
• Responsible for processing all billing for corporate accounts and other accounts as required
• Issues Debits and Credits for pricing adjustments, rebate procedures, freight demurrage charges
• Works closely with corporate account managers to provide order status updates and pricing reports
• Manages all corporate account portals and EDI exchanges with customers and plants
• Maintain relationships with key accounts
• Create training materials by revising process documents and creating SOPs
• Maintains Item Proposals and Customer Master Info Records
• Makes updates as needed to Customer Master information
• Proactively drives month end and quarter close processes and procedures
• General sales support duties (issuing literature & SDS, collects BOLs & PO documentation from CSRs ect)
• Directs phone calls and emails to the appropriate PQ contact
• Comply with all federal, state, and local environmental, health, and safety regulations and requirements
• Comply with company policies
• Other duties as assigned or required

Knowledge, Skills & Experience

• Bachelors degree or similar on the job experience of minimum of 5 years
• Experience with SAP (Invoicing, Pricing, Debits & Credits, Customer Master ect)
• Understanding of sales contracts
• Solid understanding of price indexes, variable costs and pricing schedules
• Microsoft Products (Word, Excel, Powerpoint, Teams)
• Uploading and downloading files from online Portals
• Clear and consistent communication style with customers and internal stakeholders

Behavioral & Job Competencies

• Managing a high volume of tasks in a fast-paced and timely manner
• Focus and strong attention to detail
• Proactive and positive attitude
• Sense of urgency and follow though
• Remains calm and collected during deadline-based activities

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person