Now Hiring - Polhemus Savery Dasilva Architects Builders - Property Service Account Manager in Harwich, MA

Full description of the position

For over 25 years, Polhemus Savery DaSilva (PSD) has collaborated with individuals, families, and institutions to design and build exceptional custom homes that celebrate creative design and quality craftsmanship, honor their natural environments, and set the stage for lasting memories for generations to come.

PSD is nationally recognized for thoughtfully integrated architecture and construction on Cape Cod and coastal southeastern New England. PSD provides a highly collaborative process that is as special as the buildings we create. Our single-source approach provides seamless communication among the project team and our clients to ensure we meet deadlines, stay on budget, and deliver quality workmanship that realizes our clients vision.

The Property Service Account Manager is a client-facing role responsible for the effective and efficient running of the day-to-day administration of the division as well as working on the strategy and programs for continued growth.

*Local candidates only.

Essential duties and responsibilities include:

• Serve as account manager for assigned clients to include the following:

Handle client calls/emails with requests for service or small project construction work

Review and distribute field reports to clients

Respond to and follow up with clients regarding billing

Oversight of house watch program and reporting

Client liaison for Silver/Gold/Platinum (annual service) programs

• Aide in oversight of department policies and procedures
• Coordinating with the Director of Property Service to ensure work requests are:

Properly quoted

Scheduled on a timely basis with client and subcontractors

Properly followed up on with clients throughout the project and post completion

Closed out and billed

• Manage tech dispatch calendar and tech report feedback
• Communicate with property service team regarding work order status updates
• Assist with obtaining supplier and contractors quotes and tracking projects through to success
• Assist Director of Property Service with implementing buyout strategies and preparing subcontracts.
• Participate in construction client transition meetings to present property service offerings.
• Work with existing clients for new property management opportunities. Respond to request for proposals (RFPs) and similar client requests.
• Develop, review, implement project budgets, schedules, proposals, and contract bid documents.
• Develop and maintain business relationships with Owners, consultants, and subcontractors.
• Review, approve, and code subcontractor and vendor invoices on a weekly basis.
• Perform other duties as assigned.

Professional skills required include:

• Ability to review and understand service contract documents and inspection reports.
• Ability to respond to tasks and projects on short notice and within tight time constraints.
• Possess analytical skills and research skills to define and solve problems.
• Ability in assessing and prioritizing multiple tasks, projects and demands.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Highly organized and process driven administrative skillset.
• Self-starter willing to take initiative to add value to the role and department.
• Must possess a positive, "can do" attitude, and a high degree of personal integrity and business ethics.

Required experience includes:

• At least 2 years of prior property service/construction experience.
• 4-year degree preferred.
• Knowledge of principles and practices of residential construction, engineering, and construction project management, including safety standards.
• Self-starter willing to take initiative to add value to the role and department
• Project management and scheduling experience including use of software (i.e., MS Project or other).
• Proficient in MS Work, Excel, and Outlook.

Physical Job Demands Reaching above and below, stooping, and bending. Lifting/carrying/moving up to 50 pounds. Manual dexterity to operate office equipment, file, and perform specialized skills. Needs a high degree of concentration in a busy office and field environment.

Working Conditions Office and/or field environment. May be exposed to hazardous working environments with heavy machinery.

Note: The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties and responsibilities, knowledge, skills, abilities, physical job demands and working conditions associated with the job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person