Now Hiring - Pinpoint Communications, Inc. - Customer Service Representative/Sales Associate in Nebraska City, NE

Full description of the position

The Sales/CSR Associate is the first point of contact for customers who are interested in services provided by Pinpoint or its affiliates; therefore, a positive first impression is an important aspect of this position. He/she is responsible for assisting customers with internet service issues, including installation, discontinuance, changes in service, and billing. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems.

The Sales/CSR Associate should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The Sales/CSR Associate will also be actively involved within the market they are in. This includes but is not limited to going to Chamber of Commerce events, external promotions and any other activity that is identified as being of value to promote Pinpoint and its products in the market.

The Sales/CSR Associate will be expected to increase customer growth of the specific markets they are responsible for, including door to door marketing which may require working after regular office hours. This person will need to focus on the revenue streams each customer brings to the company and be charged with maintaining and increasing Pinpoints market penetration in the identified markets.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Nebraska City, NE 68410: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person