Now Hiring - The Tremont House - Director of Sales and Marketing (Hotel) in Galveston, TX

Full description of the position

Job description

The Tremont House Galveston, a Tribute Portfolio Hotel by Marriott, has just finished a top to bottom transformation and recently joined the Tribute brand under Marriott, a family of independant hotels each with their own character.

Join our exciting downtown historic boutique hotel and award-winning team! We take pride in offering thoughtfully local amenities such as our modern historic sleeping rooms while delivering an elevated stay experience to our guests. The Tremont House, a lifestyle boutique hotel, is all about curating unique local experiences with a warm and welcoming feel. If you enjoy a fast-paced environment, untypical workdays, and creating memorable experiences while cultivating a clean & detailed guest impression, this job is right for you!

Located in the heart of Galvestons Strand District, The Tremont House is the foundation of the neighborhood, inspired and influenced by its local surroundings. Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Galveston.

Located at 2300 Mechanic Street, the hotel offers 135 rooms including 27 suites, an intimate atrium style lobby and a relaxed, open-air rooftop sanctuary that showcases the best views in town. Amenities also include our historic Toujouse Bar, Blum & Co. restaurant, fully equipped fitness center, and Galvestons only Rooftop bar. The Tremont has just finished a top to bottom transformation and recently joined the Tribute Portfolio by Marriott, a collection of independent boutique hotels.

Who we want

We are seeking an energetic and well-organized seasoned hotel sales guru to provide our guests & clients with a first-class southern hospitality driven guest experience. As a Director of Sales, you will work closely with the hotel operations team and the sales team to exceed our guests expectations. Your duties will include being responsible for providing leadership and guidance over the sales department, while managing goals and soliciting business for the hotels group and corporate markets.

Job Description

Role and Responsibilities

The Hotel Director of Sales is primarily responsible for meeting and maintaining guest satisfaction by creating remarkable and effortless experience from when the guest arrives at the conference or meeting space, providing a memorable and distinctive experience that will not be forgotten or mistaken. Provide leadership and empowering the Hotel's TEAMS to strive for excellence and repeat business.

Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information. Follow up with guests during their visit to ensure overall satisfaction.

Review and share guest comments and scorecard results with associates to celebrate achievements.

Foster strong working relationships within the Sales & Catering TEAM and, equally important, with other departments by communicating effectively, both verbally and in writing to provide clear direction, assigning and instructing associates in details of work. Attend and participate in Sales & Catering and hotel management meetings weekly. Share any relevant information with corresponding departments to ensure a successful outcome daily.

Lead and manage the overall efficient operation of the Sales & Catering Division. Use an effective inspection program of the meeting and catering space, ensuring consistent compliance to Hotel policies and quality standards of service, focusing on optimizing revenue.

- Perform administrative duties relevant to account responsibilities, efficient coordination of any assigned conference or meeting group(s). Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

- Communicate with sales, guest services, and reservations to coordinate and monitor guest room blocks and special reservation needs.

- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.

- Advise sales staff as to the ability to accommodate client demands, including phone requirements, fit of available space, and materials such as booths. Assist sales staff in promoting hotels, developing leads, and securing rebooking.

- Plan and conduct pre- and post-convention meetings with clients and respective departments.

- Document/track group activity. Access and input data into a computer system to generate account history reports. Review hotel business funnel and drive results through booking business where needed.

- As needed, assist with interviewing, hiring, and training in the procedures and techniques of the Sales & Catering Division. Training includes detailed instruction on sales & catering procedures and processes, systems, guest, and brand service standards.

- Supervise the adherence to all applicable federal, state, local safety and health regulations and corporate standards.

- Improve service performance by observing associates and making recommendations to the management team of any non-adherence to company standards, policies, and procedures.

- Ensure proper cleanliness, use, repair of Sales & Catering Division areas, equipment, closet/storage areas, monitor inventories throughout the hotel, and purchase procedures. Immediately troubleshoots or reports system failures, non-functioning telephone, computer equipment, etc., to the appropriate department.

- Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards.

Assist with reviewing current standards and introducing hotel-wide changes such as those affecting the Sales & Catering Division to ensure the hotel is in compliance. Maintain and review computerized records for budgeting and forecasting department expenses and make decisions based on information to ensure maximum profitability.

Ensuring guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All associates are responsible for turning in all items found to the hotel's Lost & Found Department immediately.

Provide instruction and guidance for guest's and associate's safety in fire or other emergencies.

Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.

Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to obtain any government required licenses or certificates.

Thorough knowledge of hotel operations, sales & catering, event setup, lighting and sound equipment usage, quality assurance programs, hospitality law, and the development of short and long-range planning.

Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health, and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our associates, guests, and hotel property.

Above average mathematical skills to analyze large volume of complex financial information from many sources and credit reports, forecasts projections for relevant department leaders. Basic understanding of complex computerized financial systems and the ability to use manual dexterity to operate all office equipment to meet deadlines, operate 10-key by touch, complete necessary reports, and understand information from the hotel, regional or corporate offices.

• Ability to stand and walk continuously throughout the hotel areas/departments during the shift. Ability to sit for long periods. Ability to lift, grasp, carry and push up to 200 pounds.
• Ability to exercise judgment in evaluating situations and in making sound decisions.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Abilities Required

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve opportunities Ability to move throughout the hotel to conduct site inspections.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with hotel staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to company. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate

Job Type: Full-time

Pay: From $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• On call
• Weekends as needed

Travel requirement:

• Up to 25% travel

Work Location: In person