Now Hiring - Tenn-Tex Plastics Inc. - Inside Sales/Customer Service Representative in Ashland, OH

Full description of the position

Customer Service/Inside Sales Job Description

Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:

Essential Duties and Responsibilities:

• Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
• Enter orders into computer system; check stock; complete paperwork to fill order.
• Track orders and update customers to ensure good customer service.
• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Process and get approvals for customer adjustments.
• Communicate with Sales Executives on current status of accounts and potential expansion of customers business.
• Perform clerical duties when needed (including some purchasing).
• Other duties as assigned.

Qualifications

• Associates Degree or equivalent or 2+ years of related experience.
• Excellent verbal communication skills and telephone manner.
• Ability to resolve conflict.
• Experience working with customer support.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What is your salary requirement?

Work Location: In person