Now Hiring - Corporate Technologies (Minneapolis) - Information Technology Account Manager in Eden Prairie, MN

Full description of the position

The Account Manager role is to oversee an assigned client base of existing customers. This position involves delivering exceptional customer service to our valued clients, through building and nurturing customer relationships. In addition to making recommendations of products and services that are mutually beneficial to the company and client.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Develop trusted advisor relationships with assigned customer base

• Build and maintain strong, long-lasting client relationships.

• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.

• Develop new business with existing clients and/or identify areas of improvement.

• Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.

• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.

• Prepare and review reports on account status with your customers.

• Collaborate with engineers and operations to identify and grow opportunities within your base clients.

• Assist with challenging client requests or issue escalations as needed.

• Prepare and present proposals for products and service offerings.

• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions takenMinimum Qualifications (Knowledge, Skills, and Abilities)

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus. Some sales experience would be helpful but not a requirement.

• Ability to organize and manage multiple priorities.

• Problem analysis and problem resolution at both a strategic and functional level.

• Excellent listening, negotiation, and presentation abilities.

• Strong verbal and written communication skills needed.

• Must work effectively with senior-level executives and staff; must also be able to work independently.

• Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.

• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.

• Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.

Job Type: Full-time

Pay: $42,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Semiannual bonus

Ability to Relocate:

• Eden Prairie, MN: Relocate before starting work (Required)

Work Location: In person