Now Hiring - Columbia Forest Products Inc. - Manufacturing Field Sales Rep (FSR) Mid-Atlantic Territory in Greensboro, NC
Manufacturing Field Sales Rep (FSR) Mid-Atlantic Territory in Greensboro, NC
Benefits:
yesLocation:
Greensboro, NCFull description of the position
The Field Sales Rep (FSR) is specifically responsible for developing new business and servicing existing accounts within the distribution and OEM network. The primary objective is to know the end-user customer market, potential customers, and seek new business. Under the direct supervision of the Director of Sales for US/Canada this position develops a territory budget in cooperation with the inside sales partner, tracks down leads, makes regular customer visits, manages margins & volume, seeks to innovate in the market, and remedies any quality or transportation issues. This person works with each customer to develop individual business plans and assist them in meeting those goals. This position constantly monitors the territory profit and loss statement and is responsible for modifying the business plan based on data.
The Field Sales Rep must first work as a team with the inside salesperson in prospecting potential customers, determining current customer needs, servicing the customers, and exceeding customer expectations.
While it is the FSRs primary responsibility to personally call on existing and prospective customers it is the inside sales persons responsibility to refer data and information to the outside sales representative.
The Field Sales Representative must communicate in person, by phone, TEAMs, and email with customers. The outside sales individual must be able to answer questions regarding panel specifications including hardwood grades, interior panel specifications for 3 ply, line by line, MPX, and combi-core constructions. The individual must be able to understand the product applications and provide the best product for the end use and aesthetic appearance the customer is needing. In addition he/she must know how to quote pricing, explore alternative options to secure the sale, and refer the order entry process to inside sales personnel.
The Field Sales Rep must initiate communications with potential customers. He/she will conduct a deep dive into the market and provide the customer with information regarding specials, market information that may effect the customer, and follow-up based on the customers order cycle.
The outside sales representative is a customer advocate, constantly seeking to meet and exceed customer needs, and resolving customer problems. This individual has broad authority to accomplish these goals.
Primary Duties:
- Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her inside sales partner (40% of time)
- Sets up travel, itinerary, and communication with customers to address current needs/issues and/or to address potential new products, channels, and quotes.
- Quotes price, availability, and anticipated lead times of product to the customer (10% of time)
- Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.
- Maintains a detailed call report and actively communicates with the organization (10% of time)
- Reports out each week on progress and/or issues
- Pulls in resources from the plants or other sales team members to remedy customer needs
- Seeks out new customer business in accordance with the business plan and deep dive market analysis. (20% of time)
- Completes deep dive, market analysis, and budgeting
- Sets up Rewards process with customers
- Follows up with claims via the customer and collaborates with the plants to resolving issues (10% of time)
- Coordinates and provides customer mill visits and hospitality (5% of time)
- Works closely with hardwood veneer providers to meet aesthetic needs of the customer (5% of time)
Columbia Forest Products Inc.
1001 to 5000 Employees
1957
Wood & Paper Manufacturing
Manufacturing
www.columbiaforestproducts.com
$500 million to $1 billion (USD)
1 Yes (amount not posted)
Columbia Forest Products Inc.
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Columbia Forest Products Inc.
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