Now Hiring - Genius Repair Inc - Professional Services Retail Sales in Rochester, NY

Full description of the position

Retail Sales, Wireless cellphone repair!!!

Position overview

Responsible for meeting sales goals. Ensure customers receive exceptional customer service experience. Assist customers with finding solutions to device repairs, device purchase and accessory sales.

Responsibilities

All sales associates/ assistant manager will be assigned monthly sales goals.

Product Knowledge of all product and services sold at the store. Be able to demonstrate equipment functions and network capabilities.

Remain current on all wireless products and prepaid service plans.

Greet customers promptly, treat customers courteously and professionally. Accurately process all customer transactions. Ensure customer satisfaction and resolve customer issues.

Follow up with customer 14 days after sale.

Communicate with customers via social media messages.

Responsible to study the market, read trade online forums, shop the competition.

Must be available to work weekends and evenings on regular basis.

Answer telephones maintain customer purchases, and handle store like it's yours.

All paperwork must be completed in full.

Stay up to date with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.

Handle all aspects of the sale including but not limited to completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.

Effectively present products and services to and develop relationships with potential clients.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person