Now Hiring - AdelWiggins - Sales Administrator in Los Angeles, CA

Full description of the position

Company Summary

AdelWiggins Group is an established leader in the design and manufacture of an extensive line of high-quality, custom designed products, primarily aerospace-related components.

Our Vision Statement: To increase shareholder value by being a world-class supplier of proprietary products and systems engineered to meet or exceed customer expectations.

If you are looking for stability and growth potential in a company that supports a team environment, wed like to hear from you. We offer a full range of comprehensive benefits including medical, dental, vision, life insurance, tuition reimbursement, flexible spending accounts, as well as a matching 401(k) plan

Reporting to the Customer Service Manager, you are responsible for providing exceptional support to our customers, ensuring their needs are met and inquiries are addressed promptly. You will serve as the primary point of contact for customer communications and collaborate closely with internal teams to deliver superior service.

Position Duties

Essential functions of the position include, but are not limited to:

• Prepare customer quotations/proposals using company-established pricing guidelines
• Process sales orders to adequately interpret and communicate customer requirements to Engineering, Quality, Production, and Accounting through the use of ERP Software and expedite where required.
• Interact with customers via phone, email, and live chat to address inquiries and resolve issues in a timely and professional manner
• Follow up on major quotations, oversee distributor relations
• Manage customer orders, by reviewing terms and conditions and quality clauses, including tracking shipments and updating customers on order status, and expediting where required.
• Issue return authorizations and credits or replacements as applicable.
• Serve as the main point of contact for customers, addressing inquiries, providing product information, and offering technical support as needed
• Maintain accurate sales records and complete reports as required.
• Register and navigate customers websites for orders, changes, RFQs, and related information.
• Handle customer complaints and concerns with professionalism and focus on resolution, escalating issues as needed to ensure customer satisfaction.
• Highly motivated, detail oriented, team player
• Assist Accounting in collecting on past due invoices and preparing Pro Forma Invoices
• Oversee and uphold favorable customer ratings for on-time delivery and quality standards
• Proactively identify opportunities to improve processes
• Must act with a high level of moral and ethical codes.

Supervisory Responsibilities:

This position has no supervisory responsibilities

Qualifications

Education & Experience:

BS or BA in Business Administration, Engineering, or a related field is preferred, accompanied by three or more years of experience in sales administration or an equivalent combination of education and experience. Proven experience in a sales support or administrative role, preferably within the aerospace industry. Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fastpaced environment. Expertise with Microsoft Office products. Order entry using a mainframe/AS400 system preferred (MAPICS desired).

Physical Demands

While performing the duties of this position, the employee is regularly required to stand, use hands and fingers to handle or feel objects, tools or controls. The employee frequently is required to walk, bend, stoop, kneel, or crouch and reach with hands and arms, climb or balance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be authorized to work in the US

To conform to US export control regulations applicant should be eligible for any required authorizations from the US government. All applicants must be able to successfully pass a pre-employment drug screen/physical.

Work Remotely

• No

Job Type: Full-time

Pay: $27.00 - $36.00 per hour

Expected hours: 40 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Prescription drug insurance
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Sales order administration: 3 years (Required)

Work Location: In person