Now Hiring - Heraeus Holding GmbH - Manufacturing Field Sales Service Engineer (Birmingham, AL area) in Birmingham, AL

Full description of the position

The incumbent will work remotely, out of a home office located in Birmingham, Decatur, Gadsten, Tuscaloosa or Huntsville and will service customers in Northern AL, Central AL and Northwest GA. By establishing personal rapport with potential and actual customers, the Field Sales Service Engineer will provide highly visible customer support and technical insight while promoting our products and services to steel mill and or foundry customers.

Your Role and Responsibilities

• With a hands on approach, the incumbent will plan and conduct trials at customer sites for the introduction of new and/or improved products.
• Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
• Seek sales opportunities while ensuring customer satisfaction.
• Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
• Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
• Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
• Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.

What is Required for the Role

• Technical degree in metallurgy, material science, engineering, instrumentation, industrial maintenance or related field desired. Previous experience working in an industrial environment highly desired.
• Must possess strong troubleshooting and analytical skills.
• Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
• Strong interpersonal and communication skills, oral and written, required.
• Must possess Customer Service fundamentals - the ability to effectively deal with customer complaints.
• Strong computer and mobile device skills; experience with PC based systems.
• Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work.
• Must have a valid drivers license, good driving record, qualified to obtain a credit card for expenses, for the term of employment.
• Must be authorized to work in the US without requiring sponsorship now or in the future.

Whats in it for you?

• Challenging work
• Stable Company
• Comprehensive benefits
• Base Salary
• Bonus
• Company Car with Company paid Fuel & Maintenance program
• iPhone
• Laptop
• Safety Equipment
• Opportunity for advancement

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 5 years

Travel requirement:

• Up to 75% travel

Work Location: On the road