Now Hiring - Pinnacle Sales Group - After Sales Representative in Haines City, FL

About Pinnacle:

Founded in 1980, Pinnacle Sales Group provides professional sales, logistics and other marketing services for manufacturers of fine kitchen, bath and outdoor living products. We have partnered with a select group of innovative manufacturers to provide a comprehensive range of products, services, training and support to all levels of upscale building products sales channel. Pinnacle provides a comprehensive suite of professional marketing services for manufacturers, distributors, dealers, contractors, specification professionals, and end-users. Our Representatives are responsible for developing new accounts and working with existing customers to improve sales penetration.

At Pinnacle, we operate on EOS (Entrepreneurial Operating System) which is a set of practices, tools and disciplines that gets everyone on the same page and going in the same direction. We share the vision of where we are going and provide traction in how to execute this vision. We believe in transparency and in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.

ESSENTIAL JOB FUNCTIONS:

• Support for Outside Sales
• Log into Call Queues to answer incoming calls
• Check Phone Messages
• Respond to all incoming emails
• Create new tickets from incoming emails and calls
• Prepare new incoming tickets for 1st time contact
• Create tasks and assign emails to tickets as needed
• Manufacture Tickets - Clean up, send, and close tickets
• Special Projects as Needed
• Backup Duties
  • After Sales Operator
  • After Sales Associate

EDUCATION AND EXPERIENCE REQUIRED:

• Minimum of 1-3 years experience in a similar position.
• An Associate Degree is preferred but not required.
• Ability to multi-task and handle a high volume of incoming calls.
• Must be able to prioritize workload in an organized fashion.
• Detail oriented, professional attitude, reliable.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with customers, employees, and vendors in a professional manner.
• Ability to work independently with emphasis on accuracy and timeliness.
• Proficiency in Microsoft Office to include Outlook, Excel, and Word.

At Pinnacle we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pinnacle believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.