Now Hiring - City of Ouray - Box Canon Customer Service Associate in Ouray, CO

Full description of the position

Performs working level customer service and cash handling duties at the Box Caon Park and assists in the daily operations of front desk services.

Works under the general supervision of the Parks & Recreation Director or Lead Customer Service Associate.

None.

Cashiering: Receiving money for concession fees, and daily admissions. Operates point of sale system, returns correct change; issues receipt of payment; computes amount due and makes corrections. Assures checks are complete and correct.

Prepares daily shift close-out including balancing drawer and preparing shift deposit. Make suggestions for additions or improvements to daily procedures. Assists with special events for the public.

Customer Service & Assistance: Provides customer assistance to patrons (phone and in-person), responding to inquiries and complaints. Responds to public inquiries regarding park programs and assists in their promotion. When appropriate, refers patron complaints and suggestions to management in order to maintain good public relations. Performs general telephone duties.

Housekeeping: Ensures that the facilities equipment functions properly and is in good repair through staff efforts and work order requests. Responsible for care and maintenance of work area. Stock concession materials as necessary. Ensures that the visitor center environment is kept in a clean and safe condition.

Makes daily walk through park to assess trail and other conditions and pick up litter. Reports unsafe conditions to supervisor.

Performs related duties as required.

1. Education and Experience:

A. Graduation from high school;

AND

B. Sufficient experience to demonstrate an ability to perform above and related duties;

OR

C. An equivalent combination of education and experience.

2. Required Knowledge, Skills, and Abilities:

Some knowledge of basic mathematics related to cashiering and changing money; basic interpersonal communication skills.

Ability to operate point of sale system (POS); establish and maintain effective working relationships with co-workers and the public; communicate effectively, verbally and in writing.

3. Special Qualifications:

Work schedule may require evenings and will require holidays and weekend work.

May be required to be or become CPR/First Aid certified.

4. Work Environment:

Incumbent of the position performs in a climate-controlled environment. Tasks require variety of physical activities, generally involving muscular strain, such as walking, standing, stooping, sitting, and reaching. Talking, hearing and seeing essential to job performance. Common eye, hand, finger dexterity necessary in performance of essential duties. Mental application utilizes memory for details, verbal instructions, emotional stability and discriminating thinking. Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to work in a dynamic and fast-paced environment.

Responsibilities:
- Communicate with customers in a friendly and professional manner, both in person and over the phone
- Assist customers with inquiries, product information, and resolving any issues or complaints
- Process customer transactions accurately using cash registers or point-of-sale systems
- Maintain knowledge of current promotions, sales, and company policies
- Stock and organize merchandise displays to ensure a visually appealing store environment
- Provide support to other team members as needed

Experience:
- Previous experience in customer service is preferred
- Bilingual in English and Spanish is a plus
- Experience in jewelry sales or wireless sales is a bonus
- Proficient in using cash registers and basic math skills
- Strong communication and interpersonal skills
- Excellent time management abilities

We offer competitive pay and benefits, including:
- Flexible work schedules
- Opportunities for career growth and advancement
- Employee discounts on merchandise

If you are passionate about providing exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Types: Full-time, Part-time, Seasonal

Pay: $19.58 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Ouray, CO 81427: Relocate before starting work (Required)

Work Location: In person