Now Hiring - Dave & Adam's Card World - Customer Service/sales in Amherst, NY

Full description of the position

Description:

Dave & Adam's Card World is adding a full time customer service employee to our growing team.

About the company:

Dave & Adams Card World launched in 1991 when two friends opened a small card store in Buffalo, NY. Through passion, dedication, and extensive industry knowledge, Dave & Adams has grown into one of the worlds foremost leaders in online trading card and sports memorabilia sales with our e-commerce site at [please apply online] Headquartered in Amherst, NY, Dave & Adams now employs over 170 people and also proudly boasts one of the largest hobby shops in the country in our 42,000 square foot retail store on Sheridan Drive in Williamsville, N.Y. along with a second retail location in Cooperstown, N.Y.

Job Summary

After extensive training, the Customer Service Representative (CSR) position will report directly to the Director of Customer Service and will be responsible for processing and fulfilling orders placed daily through our e-commerce website. The CSR position will also be responsible for communicating with customers who reach out to Dave & Adams Card World via phone and email with general inquiries, questions related to their order status, or who require assistance in resolving an issue they present to the CSR. The CSR position will require the candidate to have a general understanding of standard customer service policy and procedures. The CSR will be responsible for working with the proper departments to resolve any and all related situations. Some weekends may be required and the CSR will be made aware well in advance to plan accordingly.

Responsibilities and Duties

• Processing web-based customer orders placed daily Monday through Friday
• Answering inbound and outbound calls related to order status, general information about DACW and/or industry-related inquiries
• Responding to emails related to assigned orders (Emails are initiated by the CSR)
• Determining the quickest, most effective ways to answer a clients or customers questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service

Qualifications and Skills

• Customer service experience
• Clarity in written and verbal communication
• Reliability
• Attention to detail
• Enthusiasm, energy and a positive attitude
• Customer Service Experience is preferred, but not required

Benefits:

• Merit raises, project based and year-end bonuses are often awarded based on performance
• Employees are eligible for coverage under Dave & Adam's medical, dental, and/or vision plan after meeting eligibility requirements.
• Supplemental insurance through Guardian and MassMutual, 401k and paid holidays.
• Dave & Adam's offers a generous employee discount that applies to both our website and store
• Ultra casual dress code
• Incredible day-to- day work environment that includes random company lunches to meeting famous athletes that are in the store for autograph signings
• Tickets to Buffalo Bills, Buffalo Sabres and Buffalo Bandits games in our Dave & Adam's suite

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person