Now Hiring - lance cunningham ford - Automotive Service BDC in Knoxville, TN

Full description of the position

Job Overview:
We are seeking a motivated and customer-oriented individual to join our team as an Automotive Service BDC (Business Development Center) Representative. In this role, you will be responsible for managing customer inquiries and scheduling service appointments. Your primary goal will be to provide exceptional customer service and ensure customer satisfaction.

Job details

• $18 an hour

Job type

• Full-time

Shift and schedule

• Occasional Saturday -NO SUNDAYS
• Day shift
• Monday to Friday

Full job description:

Automotive Service Business Development Representative (BDC)

Lance Cunningham Ford is Seeking a Full Time Service BDC Representative to join our Business Development Center (BDC). The culture of "customer first" and a commitment to transparency enables Lance Cunningham Ford to provide exceptional service and superior value for our clients. Our rapidly expanding business provides significant opportunity for learning, training and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, disability, 401K).

Automotive Service BDC Representative Responsibilities:

• Manage incoming phone inquiries.
• Set service appointments.
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance.
• Provide superior customer service and achieve highest degree of customer satisfaction.
• Work in close partnership with management to provide appropriate information to the customer.
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive attitude.
• Must have strong typing, grammar, and speaking skills.

Automotive Service BDC Representative Preferred Skills and Experience:

• Prior customer relations or BDC/Call Center experience preferred, but NOT REQUIRED. We are willing to train and develop the right individual.
• Basic knowledge of vehicle components and operation a plus, but not required.
• High school diploma or GED equivalent.
• Excellent customer relationship skills.
• Self-starter, motivated and success driven.
• Confident, positive and high energy presence.
• Strong communication skills.
• Team-oriented with a desire to achieve both individual and collective goals.

In short, you will be responsible for scheduling the work to keep the shop loaded to capacity. We are looking for a people person that works with little direction.

Benefits offered:

• Health insurance
• Dental insurance
• Retirement benefits or accounts
• Employee discounts

Join our team as an Automotive Service BDC Representative and be part of a dynamic organization that values customer satisfaction and provides opportunities for career growth. Apply today!

Job Type: Full-time

Pay: $18.00 per hour

Ability to Commute:

• Knoxville, TN 37912 (Required)

Work Location: In person