Now Hiring - Eagle Bank (MA) - Sales and Service Manager in Everett, MA

Full description of the position

Eagle Bank

We are a thriving, independent community bank, fully immersed in the evolution of a brand culture that is rooted in the heart of our organization. Together, we stand united in the knowledge that we are people who want to make a difference and be part of something bigger than ourselves. We do this through demonstrated:
Passion and Drive
Highly motivated professionals driven to succeed
Shared Vision and Thinking
Unwavering commitment to collaboration
Focus and Performance
We expect the highest performance level from ourselves and our coworkers, and we hold each other accountable in our pursuit of this expectation.

We encourage and support continued learning to help us grow as individuals, personally and professionally. We foster and create opportunities for our continued success, recognizing and rewarding all those who make it possible.
Were looking for qualified candidates who are authentic, optimistic, respectful, and inspire belief to stand united with us as a valued member of the Eagle Bank team.

Sales and Service Manager

Summary:

Manages all activities related to the daily operations of the teller, vault, and customer service areas; assumes responsibility for branch sales, service and operations in the Relationship Banking Managers absence. Shares responsibility for achieving branch goals including core deposits and loan referrals; assists with the ongoing development and retention of a high performing sales/service team through leadership and coaching in all aspects of sales, service and operational excellence.

Position specific requirements:

• High School diploma or equivalent required.
• Minimum two years bank supervisory experience required.
• Excellent attention to detail, interpersonal and communication skills required.
• Ability to adapt to changes in the work environment, managing competing demands and able to deal with frequent change, stress and/or unexpected events.
• Proficient use of computers and technology (i.e. Internet, PCs, tablets, smartphones, electronic banking, MS Office, etc.).
• Full proficiency in performing all branch functions at all locations required.

Responsibilities include:

• Complies with all Eagle Bank policies, procedures, performance and cultural standards and expectations, as well as state and federal regulations.
• Fosters a positive environment by modeling cultural expectations of accountability, inclusion, flexibility, continuous improvement and collaboration as a results driven leader with an optimistic, can-do attitude.
• Participates in the interviewing, hiring, orienting, coaching, training, and evaluation of staff. Collaborates with Human Resources on employee relations strategies. Makes recommendations for continuing development of staff to ensure effective succession planning.
• Provides internal and external customer sales and support as needed, including but not limited to: greets customers, handles cash and non-cash customer account transactions and servicing functions, proactively engages customers in dialogue in order to provide effective solutions, identifies opportunities to deepen customer relationships and increase wallet share, responds to product/service/account inquiries and research requests, resolves customer issues, educates customers on how to conduct simple transactions through self-service technologies, etc.
• Participates in activities for generating new business such as promoting branch sales culture and special promotional events.
• Initiates product and service referrals to other staff members and departments, following-up as appropriate to ensure customer needs are met.
• Evaluates and advises on escalated service and operational matters at the branch.
• Manages and maintains schedule of branch staff to ensure sufficient coverage and proper performance of the branch.
• Provides branch supervisory support as needed, including but not limited to: opens/closes the branch, assumes branch cash/personal cash drawer responsibilities, etc.
• Maintains working knowledge of the Banks products and services, branch operations and related IT systems in addition to regulatory requirements.
• Functions in the capacity of any branch position at any branch location as requested/required, including but not limited to: managing personal cash drawer and opening accounts.
• Organizes and maintains work station in a neat manner, in accordance with Bank standards.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

We offer competitive salaries, an excellent benefits package, including immediate enrollment in our 401(k) plan, and a generous PTO plan including 10 paid holidays.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

EOE/AA/M/F/Vet/Disability

Member FDIC/Member DIF

Equal Housing Lender

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to undergo a background check in accordance with local laws and regulations.

Education:

• High school or equivalent (Required)

Experience:

• Bank Supervisory: 2 years (Required)

Work Location: In person