Now Hiring - James E. Crawford, Jr. & Associates, LLC - Sales Intake Specialist in Linthicum Heights, MD

Sales Intake Specialist (Full-time)

Baltimore, MD

JC Law is the largest family law practice in the state of Maryland with additional offices throughout the mid-Atlantic region. Established in 1992, the firm has grown in both size and capability into its current leadership position amongst some of the nations top family law firms.

We are in the business of perfecting the art of practicing law. Our unique approach to litigation, client relationships, and business management is fully encapsulated in what we call The Perfect Client Lifecycle. This ethos is the philosophical foundation of what we strive to do as well as the operational roadmap that guides how we practice law on a daily basis.

We are rapidly expanding our footprint. Our success over previous years has created an unprecedented opportunity to grow our firm in terms of employees, clients served, and geographic influence. We are in the midst of a multi-year, multi-state and multi-city growth plan. Talent will be the fuel that powers this rapid expansion across the region as we launch multiple new offices over the coming years.

We are Entrepreneurial Litigators. Our experienced leadership team, talented workforce of legal professionals and our unique approach to the business of law have established our reputation as a best-in-class family, civil and criminal litigation firm. This is where litigators learn to be litigators.

We compete for talent! We know the talent we are seeking to hire have options and are discerning about where they choose to work. We strive to be the employer of choice for top talent in the family, civil and criminal arenas. Our approach to attracting the best lawyers and supporting staff is simple: Provide a strongly competitive compensation package, pair it with a benefits package to take care of your health and retirement needs, provide accelerated advancement and development opportunities all while providing you a network of support to do your best work and achieve your career goals.

Your role:

We are seeking to add an intake specialist to support and assist the sales process at JC Law. You will be a liaison between the general public who have inquired about our legal services and our legal team. Working as part of larger team of intake specialists, you will field phone calls and emails from potential new clients and direct them to an on-call attorney for consultation regarding their legal matter. This is a critical role on the sales team. You will be the first point of contact at the firm for future clients and are responsible for establishing a positive first impression and superior level of customer service.

Your responsibilities:

• Field approximately 50-100 calls or follow-up calls a day with prospective new clients
• Properly input all data into the customer relationship management system (Hubspot)
• Promptly respond to all incoming leads and direct them to on-call attorneys
• Promptly respond to all incoming emails and direct them to on-call attorneys
• Communicate effectively over telephone, email, text, and Microsoft Teams
• Engage with the new leads in a professional and empathetic manner
• Confirm scheduled appointments with all involved parties
Update JC Law tracking reports

What we offer:

We understand that the talent market is competitive. We want candidates to see us as the employer of choice based on our value proposition composed of compensation, resources, and benefits.

Compensation:

• Base compensation for this position is $20-25/Hr
• Potential to earn an annual bonus based on performance and contributions to the firm
• Periodic compensation reviews & subsequent pay raises when deliverables are met
• Rapid promotability for motivated employees to advance and take on more responsibility

Resources:

• Every employee partakes in an education & training curriculum that exceeds industry standards

Benefits:

• Full medical, dental, and vision healthcare plans including an HSA option
• 100% employer-paid healthcare premiums for individual employees
• 401K retirement plan with employer Profit Sharing contribution
• 2 weeks PTO and sick time, with the ability to roll over unused PTO from year to year
• Flexibility to work remotely 1 day per week after 90 days
• Perks include a gym membership rebate, weekly paid lunches, monthly happy hours, and more!