Now Hiring - Allegany Insurance Group - Professional Services ACE Team Customer Service Agent in Cuba, NY

Full description of the position

Open Position: ACE Team Customer Service Agent

Description:

Allegany Co-op Insurance Company is the emblem of stability, security, and integrity and has been serving the Property & Casualty insurance needs of our policyholders since 1887. The Company has proudly received an A rating from A.M. Best for more than 25 years.

The ACE (Absolute Customer Experience) Agent works as part of a team and is responsible for some or all the functions of Underwriting support, Claims support, Policy Service Representative, Administrative support, and Agency Maintenance support.

Responsibilities and Duties:

Build a rapport with insureds, agents, and co-workers, offering friendly, courteous, and professional customer service.

Underwriting Support:

• Prepare and process policy quotations as directed or within the scope of assigned authority.
• Gather information on risks to be utilized in the underwriting decision process.
• Order inspections and Commercial audits per department guidelines.
• Address phone calls and/or written communication from insureds and agents.
• Review, approve, process, or refer policy endorsement requests, broker changes, releases, etc.
• Renews, non-renews, modifies policy renewals.
• Maintain diary on pending items to ensure they are handled in a timely manner.
• Process Policy recommendations.
• Produce policy quotes when assigned.

Claims Support:

• Process incoming mail.
• Assist customers in submitting first notice of loss.
• Attach documents and emails to Claim Files in insurance operating system.
• Process Loss run letters and ISO Reports.

Policy Service Representative Support and Administrative Support:

• Directly communicate with customers in person, or by phone, email, etc.
• Answer and route incoming calls. Process incoming and outgoing daily mail.
• Process premium payments, refunds, and accounts receivable reports.
• Coordinate daily printing of agent and insureds documents through third-party vendor.
• Accept and respond to billing phone calls from agents, insureds, and mortgagees.
• Negotiate payment arrangements with agents and insureds; determine policy reinstatement criteria.
• Assist with incoming mail payments by batching paper checks and delivering to A/R Team.
• Process monthly reports.
• Order office supplies:

Agency Maintenance Support:

• Assist Business Development Managers, Agents, and Underwriters within scope of authority.
• Process agency appointments, terminations, mergers, address changes, etc.
• Maintain current agent licensing and agency profiles.
• Process book of business.
• Provide support to other areas within the organization as assigned.

Qualifications:

• High school diploma: Associate degree in Business or equivalent experience preferred.
• Possess exemplary customer service skills, specifically strong verbal and written communication skills.
• Thrive in a dynamic team environment, be able to analyze situations and make reasonable judgements.
• Knowledge of phone systems, computer processing, and data entry.
• Must be capable of prioritizing work to meet deadlines, manage time effectively and pay close attention to detail to ensure accuracy.
• Ability to perform basic mathematical operations.
• Possess knowledge of the insurance industry.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Employment:

• Location: Cuba, New York
• Job Status: Full Time, Non-Exempt
• Work Schedule: Mon-Fri, 8:00 am-4:00 pm
• Salary: BOE - $32,000-$57,000
• Allegany Co-op Insurance Company is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $32,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Cuba, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person