Now Hiring - Doubletree By Hilton - Travel Sales and Catering Services Coordinator in Charlottesville, VA

Full description of the position

GENERALPURPOSE

Solicit, capture, plan and coordinate small meetings with 10 rooms or less, social and catering functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals. In addition, this position will be responsible for collection of deposits, event details, final counts and payments, etc.

ESSENTIAL DUTIES/ RESPONSIBILITIES

Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals. To understand and respond to all guests' needs and requests in a timely, professional manner and with a sense of urgency.

Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.

Prepare status and period end reports.

To conduct site planning visits

Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.

Professional and positive communication to both guests and fellow employees.

OTHER DUTIES/ RESPONSIBILITIES

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.

Local travel required. Own vehicle required for sales calls.

Hours: 40-50 hours over a five day period; days and times may vary based on need. Must be available when personal accounts are in house.

SUPERVISORYDUTIES- None

JOBQUALIFICATIONS

Knowledge

Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing.

Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.

Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Ability to drive to outside sales calls.

Skills

Excellent hearing required for verbal interaction with guests and associates.

Excellent vision required for viewing set-ups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

Abilities

Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.

Mobility - ability to service clients on a moments notice, variable distances.

Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).

Education/ Formal Training

More than two years of post-high school education, but less than a degree from a four year college, or equivalent experience.

Experience

Experience required by position is one to two full years of employment in a related position with this company or other organization(s).

Environment

Office environment, weather exposure when making sales calls.

- Employees are held accountable for all duties of job -

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person