Now Hiring - IDEXX Laboratories, Inc. - Pharmaceutical Senior Route Management Specialist in Madison, WI

Full description of the position

As a Senior Route Management Specialist at IDEXX, you will provide support for IDEXX Customer Service, Sales, Lab Operations and Transportation Teams. In this role, you will monitor Transportation Vendor performance and provide troubleshooting and communication support. You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal growth. This is a virtual, full-time role with competitive benefits.

In this role:

• You will oversee transportation routes in Wisconsin, Illinois, Michigan, Iowa and Indiana.
• You will manage third party vendor relationships, monitor activities and evaluate respective performance, and resolve escalated issues from internal and external clients
• You will plan and organize work, ensure adequate resources, and maintain work on Transportations and other related departments schedules
• You will maintain updated relevant client and route information as well as data integrity, utilization, and maximization of TMS, Intergis VCR, or any applicable systems
• You will create and implement informed, business-supported route changes
• You will implement the Transportation department's strategy and communicate a coherent vision for the department
• You will identify and lead opportunities for department change and improvement
• You will communicate with other related departments to coordinate work and resolve issues as needed
• You will maintain accountability for department billing and corrections, providing management with cost information and cost saving recommendations

What you'll need to succeed:

• The ideal candidate will be highly motivated, organized, goal-oriented, and a strong collaborator. It is important to have strong computer and technical skills, with an aptitude for learning. You will be a master problem solver with fine attention to detail. Superb communication and listening skills are a must to be successful. You will need to have final-mile, transportation experience of at least 5 years.
• You have a positive attitude and love to bring this energy to your position daily to support your colleagues, whether working independently or as a team contributor
• You are someone who thrives in a fast-paced work environment
• You value working at the highest levels of accuracy, safety, and quality
• You are able to prioritize and multi-task, demonstrate excellent attention to detail on the job, and can work reliably and precisely
• You have familiarity and comfort with using computers, and can multi-task between forms of technology and different computer programs (I.e., phone, software, Microsoft Office, TMS, Intergis VCR, etc.)
• Your customer service skills are top-notch
• You have outstanding and demonstrable verbal and written communication skills
• A High School diploma or equivalent combination of education and experience is required. A 2- or 4-year degree is preferred
• You strive to fulfill IDEXX's customer promise every day

Schedule:

• This is a virtual, full time (40 hr/wk.), position with a Monday-Friday 8:00am - 5:00pm schedule. Please note that the bulk of our transportation activities occur overnight and on weekends, so there may be times when there is the need to take customer escalation calls at nights or on weekends
• The shifts and hours may vary slightly depending on business needs
• Reliable and dependable attendance is an essential function of the position

Why IDEXX:
Were proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 11,000 global team members, customers in over 175 countries, and a fast-growing industry - were always looking for motivated and inspiring people to join us. We offer competitive compensation, incentives, and benefits. Youll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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