Now Hiring - Calculated Hire - Sales Support Specialist in Ballwin, MO

Full description of the position

SALES SUPPORT REPRESENTATIVE

Calculated Hire is looking for a Sales Support Representative to effectively handle inquiries from internal and external sales agents that are received via phone and serviced in their Telecommunications partners contact center environment. A successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, professionalism and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

Description:

• Support Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders.
• Ratify complex orders for completeness, accuracy and commission eligibility, and provide pre- and post-sale monitoring, escalation and resolution support.
• Subject matter experts with the Enterprise end to end sales and ordering process; provide guidance and help-desk support to sales professionals,
• Order Operations, Client Services, and Service Delivery personnel to improve order accuracy and accelerate the sales and ordering process.
• Point of contact working with key stakeholders from partner teams to identify, develop, and initiate resolution plans with defective opportunities throughout all stages of the sales & ordering process.

Qualifications:

• Adaptable, flexible, and able to manage through change.
• Goal oriented and personally accountable; resourceful and self-directed.
• Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.
• Excellent listening and interpersonal communication skills.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Able to offer options and educate callers when appropriate.
• Preferred 3-4 years' experience in sales support and/or commercial CRM & data entry.

Job Types: Contract, Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Ballwin, MO 63021: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 4 years (Preferred)
• Data Entry: 4 years (Preferred)

Work Location: In person