Now Hiring - Ongweoweh Corp. - Account Service Representative in Ithaca, NY

Full description of the position

Job Summary

Provide excellent customer service, account management and reporting for assigned accounts. Respond to written and telephone customer inquiries providing information and assistance as requested. Maintain accurate customer, vendor and inventory records. Communicate regularly with internal and external parties to ensure customer satisfaction

Who We Are

WE ARE GREAT PLACE TO WORK CERTIFIED!

Check out our Great Place to Work company profile and come join our team! [please apply online] Corp is a Native American-owned, pallet management company providing pallet & packaging procurement, recycling services and supply chain optimization programs. Ongweoweh provides custom reporting along with data and trend analysis for a very diverse customer base of Fortune 500 companies. Ongweoweh services a variety of industries, including food and beverage, pharmaceuticals, grains, chemicals, automotive components, oil, technology, corrugate, retail, and more. Established in 1978, Ongweoweh Corp was founded by Frank Bonamie, an enrolled member of the Cayuga Indian Nation of New York, and has grown to be one of the most successful privately-owned Native American companies in the United States.

What We Offer

• 401(k) with employer matching of 50%
• Dental insurance
• Life insurance
• Medical insurance
• Three weeks paid time off plus eight paid holidays
• A FUN work environment with monthly Fun Day activities!
• Hybrid Remote work schedule with up to 10 remote days monthly!
• Mentorship program
• Pay-It-Forward charitable programs

What You Bring

• One to three years of customer service experience preferred

Full Details:

A Typical Day as an Account Service Representative

20% Respond to customer order and/or inventory inquiries via telephone, fax and email. Provide requested information regarding product offering, pricing, availability, delivery schedules, order status and general assistance to meet current or potential customer requirements. Resolve any order or inventory discrepancies or customer issues such as missing documentation, late or missed deliveries/pickups as requested.

20% Interact with internal staff on a variety of issues relating to products, pricing, discounts, availability, and to identify and resolve customer/vendor concerns in a timely and professional manner. Research and correct invoices

15% Schedule delivery/pick up requests with appropriate party and coordinate freight when needed. Provide required documentation and delivery/pick up confirmation as requested. Instruct vendors, customers and delivery/pick up location on use of web-based software for record maintenance.

10% Accurately input customers orders received into the NativeTrax and/or D365 computer database and verify correctness. Enter all billable data into the accounting software system and sales orders into D365 system as required for accurate records and customer reports.

10% Maintain up-to-date pricing information for assigned customers in the billing system and maintain hard copy for customer or vendor files. Maintain customer files and file inserts in a neat, accurate organized system for easy retrieval and verification.

10% Establish rapport to build and maintain lasting customer and vendor relationships.

10% Provide administrative support for the account management team and perform related duties as required to meet company and/or department objectives.

5% Generate month-end billing reports for Finance and various data reports for customers as requested.

Equipment, Machines and Software We Use:

Ability to operate various office equipment including computer, printer, telephone, fax machine, and photocopier.

Computer Software: D365, Power BI, Clerios, and Microsoft Office to include Outlook, Word, Excel, and Access.

Valuable Knowledge, Skills and Abilities for This Position

• Must demonstrate strong communication, telephone and interpersonal skills.
• Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
• Superior customer service skills for both external and internal contacts.
• Ability to resolve difficult or stressful customer service issues in a professional manner.
• Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
• Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
• Strong organizational skills including the ability to manage multiple projects and details simultaneously.
• Ability to prioritize work to meet deadlines and complete projects in a timely manner.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person