Now Hiring - Pacific Sales Kitchen and Bath Centers, Inc. - Supervisor, Customer Service - Pac Sales in Escondido, CA

• Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
• Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
• Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
• Manages Alerts and Qs daily to ensure no customer disappoints
• Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
• Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
• Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
• Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
• Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
• Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
• Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner

• 1+ yrs Management or Supervisory experience
• 1+ yrs Sales or Customer Service experience

• 1+ Yrs Retail experience
• 1+ Yrs Appliance or Luxury Products experience

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.