Now Hiring - Esolvit Inc. - Sr. Cloud Solution Architect (Genesys cloud certified) in Austin, TX

Full description of the position

Title: Sr Cloud Solution Architect

Location: Austin, TX (Hybrid)

Position will be 4 days remote with 1 day (Wednesdays) required to be onsite at the location listed above. Program will only allow candidates who are LOCAL ONLY.

Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.

Description:

This position will serve as the Cloud Solutions Architect III for Client owned Genesys CX3 CCaaS Cloud solution. Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform. You will work closely with client resources and vendor resources for support and management of the platform. This position will serve as a technical resource for configuration of and integration of client Enterprise Telecom Cloud solutions and supporting components for Genesys.

Candidate will demonstrate professionalism and leadership in representing client Enterprise Telecom to customers and vendors.

Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective.

Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.

Provides support and guidance to team members, particularly for challenging and sensitive assignments.

Assesses customer needs and makes configuration recommendations.

Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.

Opens and/or manages vendor support tickets.

Interacts closely with Project Management to deliver projects that are done on time and on budget.

Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met.

Updates Genesys Cloud configuration to reflect changes in system configuration.

Conducts system set-up as required.

Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.

Provides technical pre-sales engineering assistance as needed

Required Skills:

8 Years Telephony/VoIP experience with a focus on Contact Center applications.

8 Years Experience with a focus on cloud-based contact center applications CCaaS.

8 Years Experience with Genesys CX Cloud installation, implementation, and configuration.

8 Years Advanced hands-on experience in migration strategy planning and execution from a legacy on-premise/hosted contact center platform to a CCaaS Genesys platform.

8 Years Architect call flows, IVRs, skills, permissions, roles, data points, users, etc.

8 Years Strong understanding of communication infrastructure, device compatibility, and integration with CCaaS platforms.

8 Years Hands-on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).

8 Years Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security.

8 Years Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.

8 Years Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.

8 Years Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.

8 Years Ability to quickly adapt to changes in process, requirements, goals, and organizational change.

8 Years Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.

8 Years Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.

8 Years Prepares technical reports by collecting, analyzing, and summarizing information and trend.

8 Years Provides engineering support for large-scale 24x7 operational environment, including off-hours

8 Years Advanced verbal and written communication skills.

8 Years Effective organizational, planning, and time management skills.

Preferred:

4 Years Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)

4 Years Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly

4 Years Advanced database and presentation software skills.

4 Years Advanced research, analytical, and problem-solving skills.

4 Years Genesys cloud certified.

Job Types: Full-time, Contract

Pay: $100.00 - $120.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Experience level:

• 10 years
• 11+ years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: In person