Now Hiring - Global Standard, Inc - Professional Services Customer Service Rep in Landover, MD

Full description of the position

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has excellent communication skills.

Responsibilities:
- Analyze customer inquiries and provide appropriate solutions or responses
- Communicate effectively with customers via phone, email, or chat
- Provide outstanding customer service by addressing customer concerns and resolving issues in a timely manner
- Assist customers with product information, pricing, and order status inquiries
- Process orders, returns, and exchanges accurately and efficiently
- Upsell products or services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction

• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills:
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent verbal and written communication skills in English ( language skills are a plus)
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Multilingual abilities are highly desirable
- Sales experience is a plus
- Knowledge of phone etiquette and professional communication

Join our team of dedicated professionals and make a difference in the lives of our customers. Apply today to become a valuable member of our Customer Service team!

Job Types: Full-time, Part-time

Pay: $19.75 - $25.15 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• On-the-job training
• Professional development assistance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Landover, MD (Required)

Ability to Relocate:

• Landover, MD: Relocate before starting work (Required)

Work Location: In person