Now Hiring - Signal of Des Moines - Professional Services Coordinator - Sales / Client Retention in Des Moines, IA

Full description of the position

Title: COORDINATOR - SALES / CLIENT RETENTION

Location: Signal of Des Moines (On-Site)

Schedule: M-F; 8 am- 5 pm with rotating weekend staff support

Pay: $45,000/yr + Commissions

About Signal:

Signal of Des Moines is a leading and rapidly growing security services provider dedicated to ensuring the safety and protection of individuals and businesses in the Des Moines, Ia. area. With a strong commitment to excellence, Signal of Des Moines offers a wide range of security solutions tailored to meet the unique needs of their clients. Our well-resourced team of highly trained professionals utilizes the latest technology and industry best practices to deliver top-notch security services, including guard services, patrol services, fire watch, access control, and off hours dispatching. Signal of Des Moines prides itself on its exceptional customer service, reliability, and the ability to provide customized security solutions that go beyond expectations. With a focus on providing a safe and secure environment, Signal of Des Moines is trusted by businesses and individuals alike to provide comprehensive security solutions that deliver peace of mind.

About the Job:

We are seeking a highly motivated and results-driven to join our dynamic team. As a Sales / Client Retention Coordinator, you will be responsible for managing and expanding our client base, developing strong relationships with clients, and driving revenue growth. You will play a crucial role in driving our business objectives and achieving sales targets.

Position Summary

The Sales / Client Retention Coordinator is responsible for planning, coordinating, directing, and managing all day-to-day sales and client retention activities of the Franchise. The Sales / Client Retention Coordinator will assist the Director and Franchise owners in maintaining and strategizing a healthy growing franchise through sales and client retention. One must exhibit good customer service skills while working with clients and prospects in numerous business portfolios. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.
• Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines.
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
• Team Development: Communicate with clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow-up as needed.
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can properly manage proposal pipeline, while reviewing and following up on incidents to maintain client relationships?

Responsibilities:

• The Sales / Client Retention Coordinator will be responsible and accountable for new revenue by conducting sales visits and focusing on our sales process to target profitable, recurring revenue.
• Maximize existing client relationships to grow revenue by contract extensions, expanding services with affiliated properties, and annual rate increases to keep up with the growing labor wages and dynamic changes of the business.
• Maintain and develop a client and prospect database utilizing our CRM to assist with follow up and actively manage your sales pipeline.
• Follow our 8 Week Plan to identify all vertical targets to determine the market opportunities and execute your sales accountabilities activities to generate new lead opportunities directly impacting revenue. Perform market research also includes competitors and current/past client analysis.
• Delivering presentations in front of small and large groups (i.e. training sessions, webinars, and conference calls).
• KPI responsibility and accountability: Net Revenue Growth, Revenue Per Owned Population, Same Customer Sales, Customer Retention, Daily Sales Outstanding, and A.R Over 90 days.

Requirements:

• High school diploma or GED.
• 2-5 years of B2B Sales or Customer Service experience preferred.
• Excellent organization, oral, and written communication skills.
• Must be self-motivated and comfortable working independently or in a team environment.
• Ability to multi-task and manage priorities.
• Adapt to established procedures and to help identify and solve problems.
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve.
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Employment is contingent upon the results of background check.
• Must have valid drivers license and good driving record.
• Must have reliable transportation.
• Hubspot experience preferred, but not required.

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• Paid time off
• Paid training
• Referral program
• Tuition reimbursement

Compensation package:

• Commission pay

Schedule:

• 10 hour shift
• Evenings as needed
• Monday to Friday

Work Location: In person