Now Hiring - Cagent Vascular - Customer & Sales Support Representative in Wayne, PA

Full description of the position

Job Overview:

We are seeking a Customer & Sales Support Representative to join our team in Wayne, PA. As a Customer & Sales Support Representative, you will be responsible for providing exceptional customer service and support to our external and internal clients. This is a dynamic role that requires excellent communication skills, the ability to analyze customer needs, and the capacity to effectively communicate solutions.

The Customer Support role is for a fast paced, growing startup medical device company. This role will be customer facing and support the Cagent Vascular Sales Team. This role will also manage the activities of product order fulfillment, shipping, tracking, invoicing and collections. The candidate will work in an office setting rather than a traditional warehouse. There will be daily interaction with the broader Cagent Vascular team with opportunities for growth.

Customer & Sales Team Support Responsibilities:

• Customer & Sales Team Support Responsibilities
• Provides customer support in handling all customer and sales inquiries through phone, email and other channels
• Handles all incoming customer related phone calls
• Entry of new customer accounts into inventory tracking system
• Maintain excellent quality standards and documentation
• Exhibit effective communication skills.
• Adhere to all company policies and standard operating and work procedures
• Work with team members for onboarding of new sales hires
• Responsible for generating customer invoices
• Responsible for collections following standard operating procedure
• Support Sales Team with Customer Reports & Analysis
• Work within Salesforce CRM to input and update data

Shipping/Fulfillment Responsibilities

• Management of the inbound and outbound flow of product orders as per Cagents SOPs
• Fulfillment, packing and shipping of customer orders
• Contact customers to resolve shipping request discrepancies
• Manage incoming finished good receipt, inspection, approval, and shelf stocking
• Manage monthly inventory audits for sales team
• Participate in company Inventory audits as needed
• Manage shipping supplies and shipping area

Experience/Requirements:

• BA or equivalent experience preferred
• 5+ years of experience working in a Customer Support Team/Role
• Experience working with fast paced, high level sales organization
• Experience working with CRM system, preferably Salesforce CRM
• Strong computer skills including proficiency in use of Microsoft Word & Excel
• Excellent communication, interpersonal skills and able to work independently and within a team
• Effective time management and organizational skills
• Exceptional attention to detail and accuracy in work is a must
• Operates with a sense of urgency and time sensitivity
• Ability to lift up to 25 lbs.

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Flexible schedule

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Wayne, PA: Relocate before starting work (Required)

Work Location: In person