Now Hiring - CoorsTek, Inc. - Manufacturing Inside Sales Representative II in Worcester, MA

Inside Sales Representative II Under minimal supervision, this role is responsible for the Lead to Order portion of the sales process. Provides timely customer communications regarding quotes, lead times, account status, or any other customer requests or concerns of increasing complexity. Works with Trade Compliance to ensure required diligence is taken for restricted products and materials. Provides priority guidance to Operations for constrained items. Partners with strategic account management at larger accounts, but may be the primary account lead for smaller accounts. Works cross functionally to identify best practices and continuous process improvement that impact a range of processes in the sales cycle. Creates and maintain positive customer relationships by providing world-class sales support and service.

• Manage CRM data for effective communication of sales opportunities, customer quotes, and account contacts and status
• Respond and follow up to customer requests or concerns of any type
• Provide customer price quotes using approved price list or working with account manager / pricing analyst
• Coordinates requests for quotation activities to include value pricing, cost and technical review with sales, production and engineering personnel.
• Works closely with sales management to establish long-term contract agreements with customers.
• Identify and report market and competitive intelligence through conversations with the customer
• Ensure all exported orders meet Trade Compliance regulatory guidelines
• Process returned goods and credit / replacement orders and customer complaints
• Works in conjunction with Account Managers within the S&OP timelines and process
• May provide guidance and support to junior members of the team

• High School Diploma or equivalent required
• Vocational training or college degree preferred

• Two (2) + years experience within CoorsTek in a manufacturing role or three (3) years relevant external customer service or inside sales representative experience

• Solid understand of CoorsTek sales process and how the sales team integrates with other departments to accomplish objectives
• Ability to address unique customer issues that arise
• Ability to understand and act on verbal and written instructions, comfortable modifying standard operating procedures as appropriate to meet customer needs
• Intermediate computer and time-management skills
• Solid knowledge of CoorsTek products and services and the relationship to customer use
• Must exhibit attention to detail as well as excellent listening, verbal and written communication skills

Hourly: USD 30.47 - USD 37.00