Now Hiring - MaxxSouth Broadband - Director of Sales in Oxford, MS

Full description of the position

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• The Director of Sales is responsible for formulating, planning, and overseeing sales plans and strategies for customer acquisition, upgrade, and retention through the direct sales channel, including call center, multiple dwelling units, door-to-door, retail operations, business class, and community-based events.
• The Director of Sales provides leadership to all in-house and contract sales vendors to achieve maximum results.
• The Director of Sales leads and directs all call center sales, retention, quality, workforce management, training delivery, and operational functions supporting MaxxSouth Broadbands objectives for sales, growth, profitability, and visibility while enhancing brand equity and awareness.
• The Director of Sales reports directly to the Vice President, Customer Experience.
• Direct reports to the Director of Sales include the Call Center Manager, Retail Manager, Sr. Manager Business Development, and Manager Residential Sales.

ESSENTIAL JOB FUNCTIONS

The Director of Sales is accountable for the following items:

• Managing and participating in the development and implementation of goals, objectives, policies, and priorities of all Sales programs and activities;
• Assuming management responsibility for all services and activities of the Sales Department within the facility including sales tools and materials, proposals, sales calls and contracts;
• Developing and achieving sales objectives through setting quotas, sales pitch approval, and product presentations to sales staff;
• Directing the achievement of call center key performance indicators including service level, quality, revenue, productivity/efficiency, reliability and attrition objectives;
• Performing on-sight training, coaching, skill development, and direction to Managers, Supervisors and contract sales organizations, including the enforcement of organizational selling standards.
• Analyzing sales trends and productivity with recommendations for improvement;
• Communicating and updating the executive team through analysis and reporting of business opportunities, results, trends, and competitive information;
• Demonstrating and enhancing the sales process by coaching sales representatives for superior customer satisfaction. Overseeing the process of providing effective resolution of all customer problems;
• Participating in the development and administration of the annual budget; forecasting additional funds needed for staffing, equipment, materials, and supplies; directing the monitoring of and approval of expenditures; directing and implementing adjustments as necessary;
• Creating and implementing business building programs for direct sales through the marketing team. Partners with key programmers and the Marketing team in developing and implementing business-building programs including offers, incentives, and training;
• Following and enforcing the Companys policies and procedures, including the EEO guidelines, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

• Bachelors Degree in Marketing, Business Administration, or related industry management experience required
• Minimum ten years of leadership experience successfully developing and executing recent and relevant sales team operations
• Minimum ten years of leadership experience in sales required
• Strong track record of building relationships and generating sales required
• Strong PC and data processing skills; working knowledge of MS Word, Excel, as well as database management software required

BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• B2B Sales: 1 year (Preferred)

Work Location: In person