Now Hiring - Jazz Cruises, LLC - Guest Service & Sales Specialist in Clayton, MO

Full description of the position

Company Overview: Jazz Cruises, LLC is a reputable theme charter cruise company based in Clayton, Missouri, specializing in delivering exceptional cruise experiences since 2001. With a strong commitment to providing top-notch service and entertainment, Jazz Cruises, LLC serves over 10,000 guests annually on its cruises and organizes various land-based music events.

Position Overview: Jazz Cruises, LLC is and currently seeking a dynamic individual to join our Guest Services Team in the role of Guest Service and Sales Specialist. This position is crucial to our organization as it involves direct interaction with both prospective and booked guests, ensuring their needs are met while promoting and selling our cruise packages and land-based events.

Responsibilities:

• Engage with prospective and existing guests via incoming phone calls and emails, providing personalized assistance and guidance throughout their inquiry or booking process.
• Conduct sales activities, including but not limited to presenting cruise packages, answering pricing inquiries, and facilitating booking transactions with a focus on meeting or exceeding sales targets.
• Uphold "The Gold Standard" in guest services by delivering exceptional guest experiences, resolving guest concerns promptly, and ensuring guest satisfaction at every touchpoint.
• Anticipate and proactively address guests' needs, preferences, and concerns to enhance their overall experience and foster long-term loyalty.
• Provide daily updates to Management regarding guest interactions, feedback, and trends to continuously improve service quality and address any issues promptly.
• Collaborate effectively with cross-functional teams to streamline processes, resolve guest-related issues, and ensure seamless execution of cruise programs and events.
• Maintain accurate records of guest interactions, bookings, and transactions using MS Office applications, particularly Excel, and other relevant software platforms.
• Familiarity with RezMagic a plus, but not required.

Requirements:

• Bachelor's degree or equivalent practical experience in a related field.
• Proven track record of success in customer service and sales roles, preferably within the hospitality or travel industry.
• Proficiency in MS Office suite (Outlook, Word, Excel) and collaboration tools like Teams, with a willingness to learn and adapt to new software and systems.
• Fluent in English with excellent written and verbal communication skills; proficiency in other languages, particularly Spanish, is advantageous.
• Strong customer-centric mindset with active listening skills, empathy, and the ability to tailor communication to diverse audiences.
• Flexible and adaptable team player with a positive attitude, capable of thriving in a fast-paced environment with shifting priorities and occasional travel requirements.
• Exceptional attention to detail, organizational skills, and the ability to multitask effectively while maintaining professionalism and composure under pressure.
• This role is in-office, in Clayton, Missouri, 9 am to 5 pm CT.

Join our team at Jazz Cruises, LLC and embark on an exciting journey where you'll have the opportunity to deliver unforgettable experiences to our guests while contributing to the success and growth of our company. Apply now and be a part of our vibrant and passionate team!

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Clayton, MO: Relocate before starting work (Required)

Work Location: In person