Now Hiring - Perfect Choice Exteriors Kitchens & Baths - Call Center Manager in Saint Charles, MO

Full description of the position

CALL CENTER MANAGER

Bath Planet of St. Louis & More is currently seeking a highly motivated and experienced Call Center Manager to augment our team. As the Call Center Manager, you will be responsible for leading a team of telemarketers, driving sales through inbound and outbound calls, and implementing telemarketing strategies to generate leads, increase sales, and meet monthly targets.

Your primary responsibility will be to achieve sales targets, increase revenue, and maintain high standards of customer service. To ensure that your team performs at its best, you will provide guidance, coaching, and training. You will also monitor and evaluate telemarketing calls to ensure that quality standards are met and provide feedback to improve performance.

The ideal candidate will have a proven track record in telemarketing, excellent leadership and management skills, strong sales and negotiation skills, and outstanding communication and interpersonal skills. The candidate should be results-driven with a focus on exceeding sales goals and driving revenue growth and the ability to analyze data and generate meaningful insights to enhance telemarketing strategies.

The Telemarketing Manager will collaborate with marketing and sales teams to align telemarketing efforts with overall business objectives and strategies. The candidate will also analyze sales data and metrics to identify trends, opportunities, and areas for improvement.

Bath Planet of St. Louis & More provides an exciting and fun working environment, with incentive programs and company contests that offer gift cards, lunches, and days off.

If you meet the qualifications and are ready for a new challenge in a fun and exciting work environment, complete the online application and all screening questions. We encourage you to contact Diane at (636) [please apply online] if you have any questions or concerns, or to schedule an appointment.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid training

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Management: 1 year (Preferred)
• Conflict management: 1 year (Preferred)
• Telemarketing: 1 year (Required)
• Home Improvement Sales: 1 year (Preferred)
• Communication skills: 1 year (Required)
• Ability to motivate: 1 year (Required)

Work Location: In person