Now Hiring - Snow Companies - Senior Account Manager - Global Patient Engagement Advertising Agency in Williamsburg, VA

Full description of the position

JOB SUMMARY:

The Account Manager/Senior Account Manager positions are the face of Snow to the client. This position is ultimately responsible for ensuring that client expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients unique skills or gaps in performance and communication. Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snows business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the client.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Account Manager/Senior Account Manager must be able to perform the following essential duties and functions:

• Reports to and assists the Account Director
• Interfaces directly with clients to maintain open and frequent communication
• Coordinates the planning, scheduling, and implementation of marketing strategies and tactics for the organization
• Develops marketing materials and procedures for dissemination
• Manages vendor relationships, including contracting, supervision, and project instructions
• Documents all marketing projects on an ongoing basis and completes summary reports and analysis as needed
• Prepares reports and analyses of industry trends and appropriate recommendations or conclusions
• Identifies and implements methods to improve area operations, processes, efficiency, and service to both internal and external customers
• Develops methods for increased and effective utilization of the Patient Ambassador model in patient-engagement activities, strategies, and/or tactics
• Conducts demographic and other marketing studies to identify trends to maximize effectiveness of marketing efforts and determine return on investment (ROI)
• Evaluates and analyzes targeted markets and strategies to identify potential areas of new business or expansion of services with existing clients
• Thoroughly understands the disease category for each representative brand
• Thoroughly understands the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand
• Interfaces with clients, contractors, health care professionals and vendors with professionalism
• Attends and contributes to all internal staff meetings
• Proactively identifies areas to improve upon internal operations and processes and develops appropriate improvement action plans
• Promotes teamwork by being collaborative and supportive of fellow employee's projects
• Maintains a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement
• Consistently and effectively coordinates, plans, and executes projects that support the team's internal strategy and timelines
• Manages and tracks individual projects and follows up to make sure they are completed
• Maintains accurate and honest records such as contact reports, status reports, dashboards, etc.
• Supports the implementation of promotional programs to publicize and promote various activities, events, and/or tactics
• Represents the organization at various community functions and/or meetings; promotes existing and new programs and/or policies
• Supports the team's initiatives which involve travel
• Manages internal stakeholders within the creative department and ambassador services to further the brand strategy and meet client objectives
• The primary job functions and responsibilities include, but are not limited to, those listed

Computer Skills:

Candidates must have excellent computer skills in a Microsoft Windows environment to include:

• Word-processing (Word)
• Spreadsheets (Excel)
• Presentation software (Power Point)
• Email (Outlook)
• Internet and World Wide Web
• Salesforce (preferred)

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university and three to five years of related experience and/or training preferred.

The Snow Company talent acquisition team will only communicate from email addresses that use the URL [please apply online] We will never ask you to send us money, technology, or anything else in order to work for us. If you believe you are the victim of a scam, please contact the FTC at [please apply online] Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• Williamsburg, VA: Relocate before starting work (Required)

Work Location: Hybrid remote in Williamsburg, VA