Now Hiring - SpringHill Suites by Marriott - Travel Complex Sales Manager in Pittsburgh, PA

Full description of the position

LIXI Hospitality Group

TITLE: Complex Sales Manager

DEPARTMENT: Sales

SUERPVISOR: AreaDirector of Sales

Are you looking to join a fun and dynamic team?

Look no further! Residence Inn Pittsburgh North Shore and Springhill Suites North Shore are looking for an experienced Dual Sales Manager.

SUMMARY:

Develop and foster Group and Catering business for two high volume hotels through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as liaison between the customer, the Sales team and the Operation Team.

RESPONSIBILITIES:

Provide the highest levels of customer service to internal partners and external clients at all times.

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqu that is representative of Lixi Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEOs, billing details, and other integral aspects of groups and events.

Be willing and able to attend customer functions as needed.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Gain knowledge of hotels food and beverage products, pricing and presentation, and learn about the hotels function space, audio visual, and any other details related to event success.

Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Lixi, your GM, and your supervisor.

Learn and use digital sales systems and conceptual sales processes (i.e. SalesPro, CI/TY, PMS, sales call process, etc.) and understand the hotels sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the teams overall goals.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Carry out any reasonable requests made by Management, and seek to comply with companys policies and procedures

PHYSICAL REQUIREMENTS:

Ability to work long hours, without sitting.

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multi task.

Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Travel requirement:

• Up to 25% travel

Ability to Relocate:

• Pittsburgh, PA 15212: Relocate before starting work (Required)

Work Location: In person