Now Hiring - The Whaley Group at Real Broker, LLC - Professional Services Real Estate Transaction Manager in Taylors, SC

Full description of the position

Why Work Here?

If you have been searching for the opportunity to join a thriving organization with incredible growth potential where your voice will be heard, this is the perfect place for you! The Whaley Group is a real estate team that loves its fast-paced and ever-evolving work. Every day, we get to help our clients achieve their dream of homeownership. We also take part in quarterly initiatives to give back to clients and other charitable organizations in the community.

The Whaley Group realizes that home is not just four walls and a door. A home is a place that influences many essential aspects of peoples lives, i.e. neighbors, schools, relationships, etc.. Therefore, we don't take our influence on this home buying and selling process lightly. We seek to deliver a Wow! experience to our clients every day, and we are looking for someone who also shares this mindset. At The Whaley Group, we believe in Abundance, Sincerity, Passion, Caring, and Intentionality. We are looking to work with someone who shares these core values.

We Want to Talk to You If:

- You have a strong work ethic.

- You believe in delivering a world-class client experience.

-You have experience in the Real Estate Industry

- You have excellent attention to detail.

- You can create order and organize processes.

- You are compassionate.

- You have integrity.

- You have a strong desire to grow both personally and professionally.

- You have a strong desire to help others.

-You thrive in a fast-paced environment with short deadlines.

Role Responsibilities:

This person will be tasked with executing business initiatives and ensuring that the team stays on track to achieving its goals. The main emphasis of the work will be in the avenue of client care/transaction management. When working with clients, we aim to provide a WOW level of service. The transaction manager is an essential part of this experience as the main point of contact from the time the client goes under contract to the final sale at the closing table. Along with these duties, this person will be tasked with some administrative and marketing responsibilities. This position has high future growth potential.

Transaction Manager/Client Care

There are four primary functions in the transaction management role: compliance, customer service, logistics, and problem-solving.

Compliance: This involves ensuring that all documents are signed, correct, and submitted to the appropriate parties in a timely manner.

Customer Service: This is at the heart of everything that we do. Our clients mean everything to us, so its not enough to get a client to the closing table on time. Customer service at The Whaley Group means going above and beyond to make what is generally a stressful time an enjoyable one.

Logistics: This involves handling and coordinating when the listing signs need to be placed at a property, when a new listing should go on the market, etc.

Problem Solving: Real Estate transactions have many moving parts working in a short period. This inevitably leads to obstacles and unexpected challenges. The right person for this role will be able to handle these obstacles and help the clients/3rd parties navigate this process.

The person in this role will handle all buyer and seller clients. This person will handle the pre-marketing and pre-listing process, the on-the-market advertising for our home sellers, and the under-contract process for buyers and sellers.

Marketing

Execute a client engagement program

Implement/execute a neighborhood follow-up plan

Oversee the company database and ensure proper communication with all contacts

Plan four quarterly client appreciation events

Create and manage content to be marketed on Facebook, Instagram, the company website, etc.

Create guides and materials for potential clients (i.e., home buying and selling guides)

Obtain client reviews and testimonials

Administrative

Ensure office materials are stocked and that the office is running smoothly

Promptly respond to emails and texts from clients

Organize listing feedback for clients

Implement client WOW process (standards of excellence for client experience)

Build the operations guide for the business to include all organizational processes

*Roles and responsibilities may change over time based on the business needs*

Work Environment

Most work will be completed at the designated office space at The Whaley Group office in Taylors, SC. The work schedule will be Monday-Friday 8:45AM -5:00PM. There will be occasional duties on evenings and weekends for events and strategic initiatives. This is a salaried position. This role would include paid vacation and a 4% company-matching 401k after one year of employment.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Professional development assistance

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• Under 1 year

Schedule:

• Monday to Friday

License/Certification:

• Real Estate License (Preferred)

Ability to Relocate:

• Taylors, SC 29687: Relocate before starting work (Required)

Work Location: Hybrid remote in Taylors, SC 29687