Now Hiring - The Allstate Corporation - Licensed Customer Service Representative in Alabaster, AL

Job Description

Join Allstate McBrayer Agency, a renowned insurance agency deeply rooted in the heart of Alabaster, Alabama. We have been serving the community for years with our exceptional customer service and commitment to excellence. As a Licensed Customer Service Representative, you will be an integral part of our team, providing personalized assistance to our valued clients.

Our agency prides itself on its unwavering dedication to customer satisfaction and professionalism. We are seeking a reliable individual who is passionate about helping others and thrives in a fast-paced environment. If you have a strong work ethic and enjoy building relationships with customers, this opportunity is perfect for you.

Salary: $40000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Customer Assistance: Provide expert assistance to customers, addressing their inquiries, resolving issues, and ensuring their needs are met.

Policy Management: Manage customer insurance policies, including updates, changes, and renewals.

Documentation: Maintain accurate records of customer interactions, transactions, and policy details.

Communication: Effectively communicate with customers via phone, email, or in-person to ensure clarity and understanding.

Problem-Solving: Identify and resolve customer concerns, escalating complex issues when necessary.

Collaboration: Work closely with team members to deliver seamless service and support to customers.

Licensing: Active Property & Casualty License in Alabama is required.

Customer Focus: Strong customer service orientation with a genuine desire to assist clients.

Communication Skills: Excellent verbal and written communication abilities.

Attention to Detail: Ability to accurately process and document policy-related information.

Team Player: Willingness to work collaboratively with team members to achieve common goals.

Prior Experience: Previous experience in customer service or a related field is preferred.