Now Hiring - PM Residential Management LLC - Leasing Consultant in Dallas, GA

Full description of the position

We are looking for an energetic individual with EXCELLANT sales and customer service experience to lease apartments and serve our residents at Lost Mountain Apartment Homes located in Dallas, GA.

POSITION SUMMARY
The Leasing Consultants primary purpose is to provide support to the leasing manager, assistant manager and the property manager in all leasing activities, including marketing, attracting new residents and achieving profit goals for the communities for which they are assigned. The Leasing Consultant is an integral member of the Property Operations Management Team and reports directly to the Leasing Manager and/or Property Manager.
The Leasing Consultants primary role is to ensure all units are occupied by greeting prospects, professionally presenting features and benefits of the community, secure leases from qualified persons, promote community, attract new and retain existing residents, and assist the property manager as needed. The Leasing Consultants position is highly service oriented and strives to make the prospective and existing residents feel welcome and comfortable in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments.
• Always maintain professional level of appearance, hygiene, courtesy and dress while at work.

Marketing & Leasing

Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.

• Inspect tour routes, models and show apartments daily to ensure cleanliness.
• Greet prospective residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits.
• Open and close models at beginning and ending of each day including adjusting lights, blinds, ambient sound and HVAC.
• Answer incoming phone calls prior to the third ring in a cheerful and professional manner and handle each call accordingly whether it is a prospect call, irate resident, service request, etc. Listen to the client. Transfer calls to Assistant Property Manager, Property Manager or Leasing Manager when appropriate.
• Maintain a minimum closing ratio of 33% with qualified prospects.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Property Manager for marketing property and for improving resident satisfaction.
• Prepare, initiate and execute off-site marketing.
• Prepare move-in gift, if applicable, and place it in the apartment on the day of move-in.
• Walk the apartment with the resident at or before move-in.
• Assist in resident retention program, resident appreciation days and special functions as requested.

Administrative

Complete Guest Card or OneSite information form on all prospects, send thank-you notes and perform follow-up. Enter data into OneSite daily (as instructed by your Property Manager)

• Correctly complete all lease applications, assist with application verification and notify prospective residents of results. Type miscellaneous resident communication as needed.
• Correctly complete all lease paperwork including related addenda and accept rents and deposits.
• Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff. Inspect move-outs and vacancies.
• Inventory office supplies on periodic basis. Report needs to Property Manager.
• Organize and file appropriate reports, leases and paperwork.
• Attend meetings and training as required.
• Assist Property Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Ensure that move-in packet is complete and appropriate keys are available at move-in.
• Check email frequently throughout the day and reply to prospective requests
• Check messages from answering service and respond accordingly.
• Complete all paperwork related to leasing, phone logs, follow-up procedures, etc.
• Take service requests and perform appropriate number of call backs.
• Update status of work orders in OneSite on a daily basis as directed by management.
• Prepare and type lease renewals.

Resident Relations Provide quality customer service to all prospective and existing residents. Physically inspect property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspect move-outs and vacancies when requested.

• Attend resident retention activities as required.

General Perform any additional duties assigned by Property Manager, Marketing Specialist or Assistant Manager.

Attend meetings and training as required.

NOTE: The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.

ORGANIZATIONAL RELATIONSHIPS

The leasing consultant reports directly to the Property Manager and receives training and direction form the Leasing Manager, Assistant Manager, and/or the Property Manager where assigned.

QUALIFICATION REQUIREMENTS
To perform this job successfully the individual must be able to perform each essential function satisfactorily. The requirements below are representative of the knowledge, skills and abilities required.
Education and Experience

• Minimum two years relevant business experience preferred, including sales experience.
• High School Diploma or GED

Travel Requirements

Occasional driving of ones own vehicle to travel to take deposits to the bank on a daily basis, shop competition and attend required meetings in locations away from the assigned community. Possible need to travel by way of airplane to reach meeting location.

Technical Skills

• Ability to function efficiently in a computerized environment. Proficiency in Microsoft Word, Excel, Outlook and email and internet applications.
• Ability to synthesize complex and diverse information.
• Ability to read, analyze and interpret complex information, instructions and data and deal with concrete and abstract variables.
• Ability to define problems, collect data, establish facts and draw conclusions.

Core Competencies

Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. Ability to listen before formulating responses.

• Team player who can manage time to complete multiple tasks due at various intervals.
• Prioritize required activities with minimal supervision.
• Self-reliant, problem solver, results oriented.
• Energetic, flexible, collaborative, and proactive; a team player who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with residents, vendors, investors and the management team.
• Ability to operate as an effective tactical as well as strategic thinker.Physical Demands
• The physical demands and work environment characteristics described are representative of those that must be met or are encountered by an employee to successfully perform the essential functions of this job.
• The individual is required to listen, talk and accurately transcribe information for extended periods of time and is required to talk before groups in the performance of the job.
• The individual is regularly called upon to deal with stressful situations and a high work volume.
• The individual is required to regularly sit and view a computer screen for extended time.
• Bend/Stoop/Squat/Pick Up/Climb Stairs/Inspect and Show Property
• Push or Pull, open and close doors
• Reach Above Shoulder Inspect property, store/retrieve supplies
• Writing/Typing Corporate, resident communications
• Grasping/Turning Telephone, doorknob use
• Finger Dexterity Operation of office equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous): 20 lbs. 25 lbs. Rare need, Less than 20 lbs. Frequent need, Under 10 lbs. Constant need
• Vision Requirements: Constant need to complete forms, read and review reports and answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Constant need to see things clearly beyond arms reach; i.e., inspecting property, showing property.
• Hearing Requirements: Constant need to communicate over telephone and in person with prospects, residents, vendors, corporate and regional staff.
• Speaking Requirements: Constant need to communicate over telephone and in person with prospects, residents, vendors and corporate and regional staff.

ESSENTIAL BEHAVIORAL EXPECTATIONS
All Company employees are expected to conduct themselves professionally and maintain a high level of service and confidentiality in accordance with Company policies and procedures. All Company employees are expected to act in accordance with the Company Vision and Values.

VISION
Giving our Best to Serve Others

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Property leasing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person