Now Hiring - NextDeavor - Professional Services Account Manager in Omaha, NE

• Medical, Dental and Vision insurance
• Paid time off
• Profit sharing plan

Become a key player as an Account Manager:
We are currently seeking a dedicated Account Manager for a top answering service company in Omaha, NE. The ideal candidate will possess exceptional communication skills, both written and verbal, along with the ability to multitask effectively in a fast-paced environment. If you thrive on providing outstanding customer service and are adept at handling various inquiries, this role might be a perfect fit for you.

Heres how youll make an impact on the team:

• Manage intake and ongoing communication to facilitate the onboarding process for new clients.
• Analyze client requirements to propose tailored solutions that address their individual needs effectively.
• Create and refine call center scripts in accordance with client specifications to ensure our agents consistently deliver exceptional customer service.
• Conduct thorough analysis of client feedback and complaints to identify improvement opportunities and support strategic decision-making to boost customer satisfaction.
• Collaborate closely with team members to address client needs promptly and ensure timely resolution of issues.
• Proactively explore avenues to enhance the customer experience and recommend process enhancements to management for consideration.

Heres what youll need to be successful in this role:

• Proficient in verbal and written communication with a keen attention to detail
• Demonstrated aptitude for delivering exceptional customer service and fostering enduring client relationships
• Capable of efficiently multitasking and thriving in high-pressure, dynamic settings
• Possesses strong problem-solving abilities and a meticulous approach to tasks

Pay Range:
$50,000 - $60,000 annually

Ready to make your mark? Take the leap and apply directly here: <[please apply online] your application is in good hands.