Now Hiring - NCMIC Finance Corporation - Professional Services Relationship Manager in Clive, IA

The Relationship Manager (RM) works with the sales team and is the intermediary between key clients, referral partners, underwriting and internal operations. The RM needs to understand the problems and challenges of clients and identify ways the business could better address those needs. Develops and builds positive, long-term relationships with key clients and partners to keep the business unit informed on developments that can affect these relationships.

The RM is responsible for assisting the sales team with day-to-day workflow and communication to prospects and current clients to help keep the sales team focused on activities that drive in sales. The RM position is designed as a way to evolve into a sales role as the business grows.

Educate and inform clients and partners about the companys products, services and identify potential opportunities for product expansion and cross-selling. Engage in networking activities such as Chamber of Commerce events, networking groups and other activities designed to build community engagement and connections.

Essential Functions:

Requirements:

Education: High school diploma. Associate or Bachelors degree preferred, but not required.

Experience: Industry experience as a relationship manager, customer service, or a similar role. Understanding of sales processes and ability to function in a sales environment preferred. Understanding of merchant processing attributes that involve pricing, technology and payment solutions.

Skills/Mental Demands: Requires excellent customer service skills, interpersonal skills, Excellent verbal and written communication skills. Must be able to effectively communicate and present information to clients, team members & managers. Have strong PC skills, the ability to learn various computer systems and the merchant services business. Strong organizational skills, analytical and problem-solving skills are a must. Will need to be able to interpret data, problem-solve and have the ability to complete work with little supervision. Must be flexible and have the ability to work with a variety of tasks and employees.

Physical Demands: Continuous sitting for long periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands to manipulate computers, telephone, office equipment and credit card terminals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)