Now Hiring - Parksite, Inc. - Customer Account Specialist in Lakeland, FL

Essential Functions of Position

• Provide customer service for door manufacturing division:
  • Provide quotes and enter orders in support of various exterior door customers.
  • Ensure claims and complaints are handled promptly to resolution.
  • Verify accuracy of information for order entry.
  • Provide support to location sales team.

• Become a product specialist in the exterior door category and provide support to customers using this knowledge:
  • Develop a working understanding of the Therma-Tru exterior door line and other assigned product lines.
  • Develop a working understanding of our door fabrication and pre-finish processes.
  • Understand the various code requirements in the Florida market and what is required to fabricate a door to meet those requirements.

• Maintain a high level of cooperation and friendliness toward customers, vendors and co-workers:
  • Display work behavior that is consistent with established policies and procedures.
  • Work closely with other related departments.
  • Maintain a neat and clean personal appearance consistent with established dress code

• Act in a professional manner as a representative of Parksite, both when conducting business in-person as well as over the phone or in e-mails.

• Occasionally attend off-premises business-related functions such as company product shows, dealer/contractor meetings, association events, training sessions, mill tours, etc.

• Perform other business-related duties as required.

Education / Experience

• Education & Experience:
  • Two or more years of college-level course work in Business Administration or related area preferred.
  • 2-5 years of recent building materials related knowledge.
  • Previous door experience preferred.
  • General knowledge or experience with supply chain functions, inventory management, or purchasing a plus.
  • Progressive related sales experience, which includes the following skills and abilities:
    • Comfort level with public speaking and the ability to perform polished presentations.
    • Present ideas effectively: orally and written.
    • Ability to establish and maintain strong working relationships with others.

• Specialized Knowledge:
  • Considerable knowledge of current office practices and procedures.

• Skills & Abilities:
  • Comfortable with Microsoft Office Suite.
  • Capable of learning Parksite order entry software.
  • Previous experience working within CRM Software