Now Hiring - Mass General Brigham Incorporated - Healthcare Clinical Liaison Representative in Charlestown, MA

Full description of the position

- ([please apply online])

This is a full-time, on-site position that includes rotating weekends and holidays.

Summary

Participate in referral relations activities within an inpatient healthcare setting and conduct preadmission patient evaluations. Coordinate the referral process to ensure a smooth transition of patients to post-acute services within Mass General Brigham's (MGB) scope of care. Obtain patient assessment information from a variety of sources and transmit data to appropriate systems. Develop and maintain collaborative relationships with internal staff and external referral sources. Determine appropriate discharge plans, communicate with referral sources, and resolve customer concerns with positive outcomes.

Key Responsibilities

• Patients are evaluated, interviewed and referred to appropriate post acute service within the MGB scope of care according to established guidelines and in compliance with local, state and federal regulations, including LTAC, IRF, and SNF.
• Preform on-site (typically in referring facility) clinical judgement to determine appropriateness of patient for admission.
• Patient assessment information is obtained from a variety of sources and data is transmitted in appropriate systems (4Next).
• Patient evaluations include meetings and interviews with patients, families, or other caregivers as appropriate.
• Collaborative relationships are developed and maintained with internal staff to ensure customer satisfaction.
• Referral source relationships are nurtured to ensure and maintain customer satisfaction.
• Challenging transfers are supported using MGB clinical and supervisory resources.
• Patients are accepted, confirmed, and qualified as described in the liaison process.
• Admissions adhere to MGB criteria.
• Pertinent information from MGB is communicated to the current medical provider to meet patient and provider needs.
• MGB referral influences are identified and communicated to the manager for proper follow-up per established guidelines.
• Discharge plan alternatives are considered to determine the appropriate plan to meet the patients needs.
• Payor mix results are achieved according to established targets.
• Account/territory referral and admissions targets are achieved.
• Educational information and updates are shared with the referral sources to ensure an understanding of the benefits of MGB post acute services.
• Additional department, organization, or network activities are completed per established objectives.
• Spaulding Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications and Experience

Education/Degree

Graduate of an accredited RN, PT, OT, or SLP program.

Experience

Minimum 2 years of acute hospital, or extended carefacility experience.

Licensure

Current license in Massachusetts as RN, Physical Therapist, Occupational Therapist, Speech Language Pathologist.

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

Required

Knowledge of switchboard practices, paging procedures, and equipment.

Computer proficiency required. Microsoft Office applications are preferred with the ability to learn new software.

Effective verbal, electronic, and written communication skills using the English language.

Preferred

Broad knowledge of various insurances and government reimbursements is desirable.

Sales and/or marketing experience preferred.

Highly developed communication and interpersonal skills, working with diverse populations.

Work independently, be self-directed, and contribute as a member of a team.

Anticipates challenges and develops and implements strategies for addressing them.

High level of service delivery. Demonstrate initiative with the ability to prioritize work, meet deadlines, and adapt to changing situations.

Attention to detail.

EEO Statement

SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability, or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.

Job Type: Full-time

Work setting:

• In-person

Ability to Relocate:

• Charlestown, MA: Relocate before starting work (Required)

Work Location: In person