Now Hiring - Kettle Cuisine, Inc. - Manufacturing Customer Account Specialist in Lynn, MA

Position Summary

The Customer Account Specialist provides professional, reliable support to our customers, partners and vendors.

The Customer Account Specialist also coordinates with internal KC partners, including Customer Service, Finance and Production to handle complex customer problems and is able to identify common trends and take steps to resolve these problems. The role requires excellent communication skills to ensure all teams members respond to customer requests accurately, efficiently and expediently.

Incumbent focuses on all aspects of customer satisfaction and care and fosters positive relationships with key players within the customers teams. Requires a deep understanding of key customers needs and requirements, KC systems and capabilities to find unique ways of dealing with customer complaints and concerns This role requires incumbent to be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Roles and responsibilities

• Able to build strong relationships within the Key Customer teams. Seen as subject matter expert who demonstrates the ability to solve problems and act decisively to resolve customer concerns
• Able to review and analyze master data, checks for accuracy, and raise important variances to manager
• Uses own judgement to recommend and develop improvements to processes and procedures to provide more timely, accurate and relevant information with enhanced visibility
• Data Entry process all manual and EDI orders
• Send order updates and confirmations
• Work with QA, carrier and sales to ensure proper TTR handling
• Work with KC team to ensure inventory availability at 3PL
• Communicate status of POs with speed and accuracy
• Communicate all logistics updates and necessary scheduling changes
• Provide BOLs when necessary
• Work in Salesforce, Ross and EDI and any other software programs to assist with above responsibilities

Qualifications and Experience

• Minimum of 3 years of experience in customer service and/or food industry
• Experienced working with ERP systems
• Excellent prioritization and planning skills
• Exemplary written and verbal communication and presentation skills
• Strong Microsoft Office skills, including Excel and Word
• Financial and business acumen

Required attributes

• Self-starter able to conceptualize and drive initiatives forward
• Positive attitude and motivated by contributing to the overall success of the team
• Able to develop strong relationships with internal and external stakeholders
• Create a positive atmosphere of professionalism and support.
• Creative problem-solving skills
• Obsessive attention to detail, well organized and able to juggle many projects at once
• Comfortable moving at a fast pace and in ambiguous environments
• Passionate about food
• Willing to address demanding situations head on with patience and respect

CORE VALUES

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

• 
  Honor Food We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle
• Honor Each Other We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners
• Honor Development We recognize and nurture each others talents, strengths and interests to further strengthen and grow our team
• Honor Innovation We continually strive for creative and sustainable ways to achieve excellence

• Minimum of 3 years of experience in customer service and/or food industry
• Demonstrated excellence in driving consistently strong profitable sales growth
• Salesforce or CRM experience
• Experienced working with Ross or other ERP systems
• Excellent prioritization and planning skills
• Exemplary written and verbal communication and presentation skills
• Strong Microsoft Office skills, including Excel and Word
• Financial and business acumen